Front of House Leader Full time 35 hours per week We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor. Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. it’s what makes them, them – whether it’s rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow. Bring your passion: share our passion for exceptional customer service.
~ Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
~ You lead with purpose-driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
Hourly rate is £15.26 (inclusive of mystery shopper bonus)
~ After initial training, earn an extra £5 per hour for any shift started between 3-5am
~28 days annual leave (pro-rata if you’re part-time)
Pension scheme Life Assurance at 3x annual salary & virtual GP~ Healthcare cash plan
~ Free food and drink while you’re working
~ And when you’re not, you’ll have our Club Pret Membership (giving you 50% off food and to 5 free Barista-made drinks a day)
~ Loyalty award after 5, 10, 15, 20 years’ service
~ Access marketplace discounts on shopping, travel, fitness, dining, tech and more
~ Flexible working hours, means you have the time to do what’s important to you
~ Comfy free shoes to wear on shift
Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications -apprenticeships Level 3 and internal transfer opportunities to explore.
~ Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
~ Community and purpose – We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Initial phone screening and 60-minute shop-based interview with the General Manager and the team
~ We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. xkybehq Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us….