Property Operations & Customer Manager
London (office-based)
£50,000 – £60,000 + bonus
The Business:
We’re working with a fast-growing, purpose-led property business transforming vacant buildings into affordable homes for young professionals, key workers and creatives.
They operate a growing portfolio across London and the South East, combining strong commercial performance with a clear social impact mission.
The Role:
This is a hands-on operational role sitting at the centre of the business.
You’ll own the day-to-day running of the customer and property operations function – ensuring properties stay full, operations run smoothly, and customers have a consistently strong experience.
You’ll be expected to roll your sleeves up – from running viewings to handling complex situations and improving how things work across the board.
What You’ll Own:
- Drive and maintain high occupancy across the property portfolio
- Lead day-to-day customer and operational delivery
- Oversee viewings, onboarding and offboarding processes
- Own and track KPIs – occupancy, responsiveness, customer experience
- Act as the escalation point for complex or sensitive cases
- Identify inefficiencies and implement better processes and structure
- Work closely with leadership to scale operations as the business grows
What Success Looks Like:
- Properties consistently filled with the right customers
- Clear, structured and efficient operational processes
- Strong visibility and reporting on performance
- A well-run, accountable customer function
- Issues resolved quickly and professionally
What They’re Looking For:
- Strong commercial awareness – understands occupancy drives revenue
- Proven ability to run operations in a fast-paced environment
- Comfortable being hands-on and visible day-to-day
- Resilient and calm under pressure
- Strong interpersonal skills – able to manage people and situations effectively
- Highly organised, detail-focused and decisive
Nice to have:
- Experience in property, lettings or similar operational environments
- Experience using CRM or operational systems
Why This Role:
- Genuine ownership of a core business function
- High-growth environment with real momentum
- Opportunity to shape and improve operations
- Mix of commercial, operational and people-focused responsibility
This role suits someone who:
- Takes ownership without waiting
- Is comfortable dealing with real-world challenges
- Thrives in a hands-on, fast-moving environment
If you’re looking for a purely strategic or low-pressure role – this won’t be the right fit.
Please click “Apply” if interested.
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