{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Support Analyst – IAM (12 Month FTC)”, “description”: “
Support Analyst at Jet2.com and Jet2holidays – engage in first‑line lifecycle management for e‑commerce applications, resolving support tickets, and collaborating with stakeholders worldwide.
Responsibilities
- Provide user account lifecycle management including creating, provisioning, securing and removing access to various applications
- Ensure that all requests are authenticated, authorised and documented in accordance with internal standards
- General administration duties including sending secure correspondence and uploading/downloading documents, ensuring they are stored following best practice
- Full end‑to‑end incident management to deliver satisfactory responses to internal and external customers
- Manage own daily workload, prioritise work and ensure all SLA are adhered to
- Work with internal and external stakeholders/users to provide support on issues
- Be confident in using a broad range of applications
- Provide guidance/advice to internal teams, external teams and end users on best practice and system requirements
- Assist end users with issues and queries, providing best‑practice guidance
- Escalate issues and problems to the Senior Identity Management Analyst
- Participate in IAM‑related projects, coordinating with other departments
- Daily management of triage based on importance, prioritisation, operational disruption and service level agreements
- Complete month‑end audits and quality assurance tasks
- Serve as the point of contact for business stakeholders, managing queries, escalations, concerns and expectations
Qualifications
- Excellent communication skills
- Competence in working with a wide range of IT tools including Outlook, Excel and Word
- Demonstrable ability to work in a fast‑paced environment and prioritise work
- Strong attention to detail
Benefits
- Hybrid working (office 2 days per week)
- 26 days holiday plus bank holidays
Company: hackajob
Location: Leeds
Job Description:
Support Analyst at Jet2.com and Jet2holidays – engage in first‑line lifecycle management for e‑commerce applications, resolving support tickets, and collaborating with stakeholders worldwide.
Responsibilities
- Provide user account lifecycle management including creating, provisioning, securing and removing access to various applications
- Ensure that all requests are authenticated, authorised and documented in accordance with internal standards
- General administration duties including sending secure correspondence and uploading/downloading documents, ensuring they are stored following best practice
- Full end‑to‑end incident management to deliver satisfactory responses to internal and external customers
- Manage own daily workload, prioritise work and ensure all SLA are adhered to
- Work with internal and external stakeholders/users to provide support on issues
- Be confident in using a broad range of applications
- Provide guidance/advice to internal teams, external teams and end users on best practice and system requirements
- Assist end users with issues and queries, providing best‑practice guidance
- Escalate issues and problems to the Senior Identity Management Analyst
- Participate in IAM‑related projects, coordinating with other departments
- Daily management of triage based on importance, prioritisation, operational disruption and service level agreements
- Complete month‑end audits and quality assurance tasks
- Serve as the point of contact for business stakeholders, managing queries, escalations, concerns and expectations
Qualifications
- Excellent communication skills
- Competence in working with a wide range of IT tools including Outlook, Excel and Word
- Demonstrable ability to work in a fast‑paced environment and prioritise work
- Strong attention to detail
Benefits
- Hybrid working (office 2 days per week)
- 26 days holiday plus bank holidays
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Posted: May 9th, 2026