Role: 2nd Line IT Engineer (MSP) – Service Desk & Field Based
Location: Bromsgrove
We are a growing Managed Service Provider (MSP) looking for a skilled and motivated 2nd Line IT Engineer to join our team. This is a varied role combining service desk support with on‑site client work, ideal for someone who enjoys both troubleshooting remotely and getting hands‑on in the field.
About the Role
As a 2nd Line Engineer, you’ll be a key escalation point for technical issues while also delivering high‑quality on‑site support to our clients. You’ll work across a wide range of technologies, with a strong emphasis on networking.
Key Responsibilities
- Provide 2nd line support for desktops, servers, and network infrastructure
- Troubleshoot and resolve escalated technical issues efficiently
- Perform on‑site installations, maintenance, and support visits
- Configure and support network devices (routers, switches, firewalls)
- Assist with project work, including system upgrades and migrations
- Maintain clear documentation and update tickets within the helpdesk system
Skills & Experience Required
- Previous experience in a 2nd line role, ideally within an MSP environment
- Experience with firewalls and switches (e.g. Cisco, Ubiquiti, Fortinet, etc.)
- Solid understanding of Microsoft environments (Windows Server, Microsoft 365, Active Directory)
- Experience with remote support tools and ticketing systems
- Full UK driving licence (essential for field‑based work)
- Experience with virtualisation (e.g. VMware, Hyper‑V)
- Knowledge of backup and disaster recovery solutions
- Exposure to cloud platforms such as Azure
What We Offer
- Paid for training and certifications
- Allotted study time in your working week
- Excellent career progression
Apply Now
If you’re a proactive IT professional who enjoys solving problems and working directly with clients, we’d love to hear from you.
#J-18808-Ljbffr”, “datePosted”: “2026-05-01”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Nextech Group Limited”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__418767650__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=856” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Bromsgrove” } } }Role: 2nd Line IT Engineer (MSP) – Service Desk & Field Based
Location: Bromsgrove
We are a growing Managed Service Provider (MSP) looking for a skilled and motivated 2nd Line IT Engineer to join our team. This is a varied role combining service desk support with on‑site client work, ideal for someone who enjoys both troubleshooting remotely and getting hands‑on in the field.
About the Role
As a 2nd Line Engineer, you’ll be a key escalation point for technical issues while also delivering high‑quality on‑site support to our clients. You’ll work across a wide range of technologies, with a strong emphasis on networking.
Key Responsibilities
- Provide 2nd line support for desktops, servers, and network infrastructure
- Troubleshoot and resolve escalated technical issues efficiently
- Perform on‑site installations, maintenance, and support visits
- Configure and support network devices (routers, switches, firewalls)
- Assist with project work, including system upgrades and migrations
- Maintain clear documentation and update tickets within the helpdesk system
Skills & Experience Required
- Previous experience in a 2nd line role, ideally within an MSP environment
- Experience with firewalls and switches (e.g. Cisco, Ubiquiti, Fortinet, etc.)
- Solid understanding of Microsoft environments (Windows Server, Microsoft 365, Active Directory)
- Experience with remote support tools and ticketing systems
- Full UK driving licence (essential for field‑based work)
- Experience with virtualisation (e.g. VMware, Hyper‑V)
- Knowledge of backup and disaster recovery solutions
- Exposure to cloud platforms such as Azure
What We Offer
- Paid for training and certifications
- Allotted study time in your working week
- Excellent career progression
Apply Now
If you’re a proactive IT professional who enjoys solving problems and working directly with clients, we’d love to hear from you.
#J-18808-Ljbffr…