Aftersales Manager – Automotive

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Aftersales Manager

We're seeking an experienced Aftersales Manager to lead service and warranty operations. You'll manage a team of advisors and technicians, drive workshop performance, and ensure an excellent customer experience.

Key Responsibilities

• Lead the aftersales team and oversee daily operations
• Handle escalated customer issues and warranty claims
• Improve workshop efficiency, productivity and turnaround times
• Monitor KPIs (labour hours, WIP, CSI, rework)
• Ensure high standards in diagnostics, repairs and quality control
• Support systems implementation and continuous improvement
• Collaborate with sales and logistics for smooth vehicle handovers

About You

• Proven aftersales management experience (motor trade)
• Strong technical and commercial understanding
• Effective leader with excellent communication skills
• Organised and able to thrive in a fast-paced environment

What's on Offer

• £45k + bonus
• Company car, pension, and benefits

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