A new opportunity has arisen for an an experienced and motivated customer service manager to join this luxury retailer on a permanent basis. The company is an iconic British retailer with global recognition.
This role is responsible for overseeing the day-to-day operations of the customer service department, ensuring a high standard of support across all customer touchpoints.
The successful candidate will manage, coach, and develop a team of customer service representatives, driving performance and fostering a customer-first culture. They will be responsible for monitoring service levels, handling escalated queries, and implementing processes to improve efficiency and customer satisfaction.
The ideal candidate will have proven experience in a customer service leadership role, preferably within the fashion or retail industry, along with strong communication, organisational, and problem-solving skills. A passion for delivering exceptional customer experiences and the ability to lead and inspire a team are essential.
This is an exciting opportunity to play a key role in shaping the customer journey for a dynamic and growing fashion business.
This role likely to be filled ASAP, so apply today to avoid missing out!
#J-18808-Ljbffr”, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Fashion & Retail Personnel”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__437013452__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=1” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “East Midlands” } } }A new opportunity has arisen for an an experienced and motivated customer service manager to join this luxury retailer on a permanent basis. The company is an iconic British retailer with global recognition.
This role is responsible for overseeing the day-to-day operations of the customer service department, ensuring a high standard of support across all customer touchpoints.
The successful candidate will manage, coach, and develop a team of customer service representatives, driving performance and fostering a customer-first culture. They will be responsible for monitoring service levels, handling escalated queries, and implementing processes to improve efficiency and customer satisfaction.
The ideal candidate will have proven experience in a customer service leadership role, preferably within the fashion or retail industry, along with strong communication, organisational, and problem-solving skills. A passion for delivering exceptional customer experiences and the ability to lead and inspire a team are essential.
This is an exciting opportunity to play a key role in shaping the customer journey for a dynamic and growing fashion business.
This role likely to be filled ASAP, so apply today to avoid missing out!
#J-18808-Ljbffr…