Swindon, United Kingdom
Bournemouth, United Kingdom
Northampton, United Kingdom
This is a great opportunity for an individual who wants to develop their career in Mortgages. As a Leader within our Nationwide & The Mortgage Works Incident and System Assurance team, you’ll play a key role in putting things right for mortgage customers, delivering enhancements to get things right first time, and ensuring the team’s visibility across the wider business.
We are happy to consider flexible working approaches to help you perform at your best.
The working hours (per week) for this role can be between 32 and 35 hours.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
Based at either our Swindon, Bournemouth, London or Northampton office. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location, we would welcome your application, and if successful, your hiring manager will provide further details on how this could work for this specific role.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
Extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
What you’ll be doing
You’ll be responsible for leading a team of Assistant Product Managers covering The Mortgage Works, fostering a culture of accountability, collaboration, and customer focus whilst developing the teams, owning and maintaining relevant frameworks, ensuring clarity and alignment with wider remediation teams.
Your responsibility will include oversight of management, reporting, and governance of all incidents within The Mortgage Works estate. You will be expected to consider the impact of your and your team’s activity across the wider mortgages landscape.
You will lead the team responsible for locally led remediation of The Mortgage Works incidents, ensuring the response is fit for purpose, meets customer and regulatory expectations, and supports good outcomes and commercial requirements.
You will also be responsible for the management of demand and resourcing across the team, with our broader deliverables in mind.
You will support the future of proactive mortgage checking initiatives, ensuring data and automation are fully utilised to ensure mortgages have early warning of potential future problems.
You will work closely with internal stakeholders, including Remediation Centre of Excellence, 2nd Line Compliance, Risk Partnering, and Business Services, to ensure a coordinated approach.
You’ll be working on a variety of mortgage incidents in a fast-paced environment, coordinating activity amongst stakeholders. You’ll need to be flexible in your approach, depending on demands, and delegate appropriately to your team to get it done.
You’ll also monitor customer outcomes, including through data, Management Information (MI) & deep dives across the mortgages estate.
About you
The minimum requirements for the role are:
- Experience in incident management within financial services
- Experience of working in a project-based environment with responsibility for leading change
- Demonstrable experience in line management with a proven ability to manage and develop a high-performance culture
- Proven stakeholder management skills with the ability to influence at senior levels (both verbally and in writing)
- Extensive experience within a Product Management role (non-tech)
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
Job Info
- Job Identification 2958
- Apply Before 05/06/2026, 10:55 PM
- Locations Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB
Swindon, United KingdomBournemouth, United KingdomNorthampton, United Kingdom
This is a great opportunity for an individual who wants to develop their career in Mortgages. As a Leader within our Nationwide & The Mortgage Works Incident and System Assurance team, you’ll play a key role in putting things right for mortgage customers, delivering enhancements to get things right first time, and ensuring the team’s visibility across the wider business.
We are happy to consider flexible working approaches to help you perform at your best.
The working hours (per week) for this role can be between 32 and 35 hours.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
Based at either our Swindon, Bournemouth, London or Northampton office. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location, we would welcome your application, and if successful, your hiring manager will provide further details on how this could work for this specific role.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
Extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
What you’ll be doing
You’ll be responsible for leading a team of Assistant Product Managers covering The Mortgage Works, fostering a culture of accountability, collaboration, and customer focus whilst developing the teams, owning and maintaining relevant frameworks, ensuring clarity and alignment with wider remediation teams.
Your responsibility will include oversight of management, reporting, and governance of all incidents within The Mortgage Works estate. You will be expected to consider the impact of your and your team’s activity across the wider mortgages landscape.
You will lead the team responsible for locally led remediation of The Mortgage Works incidents, ensuring the response is fit for purpose, meets customer and regulatory expectations, and supports good outcomes and commercial requirements.
You will also be responsible for the management of demand and resourcing across the team, with our broader deliverables in mind.
You will support the future of proactive mortgage checking initiatives, ensuring data and automation are fully utilised to ensure mortgages have early warning of potential future problems.
You will work closely with internal stakeholders, including Remediation Centre of Excellence, 2nd Line Compliance, Risk Partnering, and Business Services, to ensure a coordinated approach.
You’ll be working on a variety of mortgage incidents in a fast-paced environment, coordinating activity amongst stakeholders. You’ll need to be flexible in your approach, depending on demands, and delegate appropriately to your team to get it done.
You’ll also monitor customer outcomes, including through data, Management Information (MI) & deep dives across the mortgages estate.
About you
The minimum requirements for the role are:
- Experience in incident management within financial services
- Experience of working in a project-based environment with responsibility for leading change
- Demonstrable experience in line management with a proven ability to manage and develop a high-performance culture
- Proven stakeholder management skills with the ability to influence at senior levels (both verbally and in writing)
- Extensive experience within a Product Management role (non-tech)
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
Job Info
- Job Identification 2958
- Apply Before 05/06/2026, 10:55 PM
- Locations Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB
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