We're looking for a hands‑on Technical Manager / Service Manager to lead and elevate our Field Service and Technical Support function. This is a key leadership role responsible for driving performance, improving service delivery and ensuring an exceptional customer experience. You'll manage a team of Field Service Engineers, take ownership of day‑to‑day operations, and act as the escalation point for complex technical issues—combining strong leadership with real technical expertise.
What You’ll Do
- Lead, coach and develop a large team of nationwide Field Service Engineers, driving performance and accountability
- Own day‑to‑day service operations, ensuring SLA delivery, efficiency and high customer satisfaction
- Manage technical escalations, resolving complex issues quickly and professionally
- Oversee installation projects nationwide, ensuring deadlines and installation targets are met
- Allocate workloads and prioritise jobs to maximise responsiveness and uptime
- Identify trends, recurring issues and opportunities for continuous improvement
- Work closely with customers and internal stakeholders to deliver a best‑in‑class service
- Deliver training and upskilling across the team
- Track performance metrics and use data to improve service delivery
Requirements
- Proven experience in field service engineering, with demonstrable leadership experience
- Commercially aware, customer‑focused and solutions‑driven
- Confident managing escalations and high‑pressure situations
- Strong organisational, communication and problem‑solving skills
- Experience with service systems (CRM/ERP) and performance reporting
- Engineering degree or equivalent (Electrical/Mechanical preferred)
Why Join
- High‑impact leadership role with real ownership
- Opportunity to shape and improve service operations
- Work in a fast‑paced, customer‑focused environment
Benefits
- £50‑60000 Basic
- Based in Worcester with occasional travel to sites
- Car / Allowance
- Company Bonuses
We’re looking for a hands‑on Technical Manager / Service Manager to lead and elevate our Field Service and Technical Support function. This is a key leadership role responsible for driving performance, improving service delivery and ensuring an exceptional customer experience. You’ll manage a team of Field Service Engineers, take ownership of day‑to‑day operations, and act as the escalation point for complex technical issues—combining strong leadership with real technical expertise.
What You’ll Do
- Lead, coach and develop a large team of nationwide Field Service Engineers, driving performance and accountability
- Own day‑to‑day service operations, ensuring SLA delivery, efficiency and high customer satisfaction
- Manage technical escalations, resolving complex issues quickly and professionally
- Oversee installation projects nationwide, ensuring deadlines and installation targets are met
- Allocate workloads and prioritise jobs to maximise responsiveness and uptime
- Identify trends, recurring issues and opportunities for continuous improvement
- Work closely with customers and internal stakeholders to deliver a best‑in‑class service
- Deliver training and upskilling across the team
- Track performance metrics and use data to improve service delivery
Requirements
- Proven experience in field service engineering, with demonstrable leadership experience
- Commercially aware, customer‑focused and solutions‑driven
- Confident managing escalations and high‑pressure situations
- Strong organisational, communication and problem‑solving skills
- Experience with service systems (CRM/ERP) and performance reporting
- Engineering degree or equivalent (Electrical/Mechanical preferred)
Why Join
- High‑impact leadership role with real ownership
- Opportunity to shape and improve service operations
- Work in a fast‑paced, customer‑focused environment
Benefits
- £50‑60000 Basic
- Based in Worcester with occasional travel to sites
- Car / Allowance
- Company Bonuses
#J-18808-Ljbffr…