Location: On-site in Knutsford, Cheshire, North-West England (not remote)
Company Description
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world‑renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world‑class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5‑star luxury hospitality.
Responsibilities
- Ensures that all Front Office Standards Operating policies and procedures are adhered to
- Responsible for the completed nightly end of day reporting; ensuring accuracy in balancing of accounts
- Seeks feedback on guest satisfaction and resolves problems in accordance with our promise and philosophy of colleague empowerment
- Strong and effective communication with all other departments
- Provides guidance and motivation to the night team; establishes and communicates on a daily basis with the Front Office leaders; a strong commitment to colleague satisfaction
- Responsible to balance operational, administrative and colleague needs
- Ensures consistency in exceeding guest service expectations (Fairmont Hotels & Resorts programs used as a measurement tool)
- Provides passionate direction towards achieving our vision
- Conducts night colleague performance evaluations on a timely basis, including corrective action and coaching
- Develops, implements and/or maintains new incentives to motivate colleagues and maximise hotel revenue
- Effectively maximises inventory levels during high occupancy/sold‑out nights
- Adheres to and promotes the Company’s Health and Safety policies to ensure a safe work environment and knowledge of all safety and emergency procedures
We believe in flexibility and multi‑skilling; you may be asked to perform different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
- Minimum 2 years of Front Office management experience in a luxury or high‑volume environment
- Degree or Diploma in Hospitality Management is highly preferred
- Proven ability to coach and motivate a professional team while balancing financial, operational and HR priorities
- Proficiency in Front Office systems (Opera/Fidelio) and Microsoft Office
- Highly organised and results‑oriented with a proven ability to work flexibly under pressure
- Excellent reading, writing and oral proficiency in English
What is in it for you?
- Exclusive Discounts:
- Fairmont Cheshire, The Mere, Spa and Golf discount
- Fairmont, Raffles, and Accor Hotels (friends and family rates included)
- 20% off food and beverage in on‑site restaurants
- Colleague restaurant
- Being part of The Mere Team – our culture is unique
- Training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1–5 days service award based on length of service
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- Opportunity to work with a team of extraordinary people
Location: On-site in Knutsford, Cheshire, North-West England (not remote)
Company Description
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world‑renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world‑class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5‑star luxury hospitality.
Responsibilities
- Ensures that all Front Office Standards Operating policies and procedures are adhered to
- Responsible for the completed nightly end of day reporting; ensuring accuracy in balancing of accounts
- Seeks feedback on guest satisfaction and resolves problems in accordance with our promise and philosophy of colleague empowerment
- Strong and effective communication with all other departments
- Provides guidance and motivation to the night team; establishes and communicates on a daily basis with the Front Office leaders; a strong commitment to colleague satisfaction
- Responsible to balance operational, administrative and colleague needs
- Ensures consistency in exceeding guest service expectations (Fairmont Hotels & Resorts programs used as a measurement tool)
- Provides passionate direction towards achieving our vision
- Conducts night colleague performance evaluations on a timely basis, including corrective action and coaching
- Develops, implements and/or maintains new incentives to motivate colleagues and maximise hotel revenue
- Effectively maximises inventory levels during high occupancy/sold‑out nights
- Adheres to and promotes the Company’s Health and Safety policies to ensure a safe work environment and knowledge of all safety and emergency procedures
We believe in flexibility and multi‑skilling; you may be asked to perform different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
- Minimum 2 years of Front Office management experience in a luxury or high‑volume environment
- Degree or Diploma in Hospitality Management is highly preferred
- Proven ability to coach and motivate a professional team while balancing financial, operational and HR priorities
- Proficiency in Front Office systems (Opera/Fidelio) and Microsoft Office
- Highly organised and results‑oriented with a proven ability to work flexibly under pressure
- Excellent reading, writing and oral proficiency in English
What is in it for you?
- Exclusive Discounts:
- Fairmont Cheshire, The Mere, Spa and Golf discount
- Fairmont, Raffles, and Accor Hotels (friends and family rates included)
- 20% off food and beverage in on‑site restaurants
- Colleague restaurant
- Being part of The Mere Team – our culture is unique
- Training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1–5 days service award based on length of service
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- Opportunity to work with a team of extraordinary people
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