The Role
We are seeking a Level 2 EUC Engineer to support within a large-scale enterprise device migration and workplace transformation programme. The role will support business-critical applications during deployment, migration, and post-migration activities, ensuring a smooth user experience and minimal disruption to operations in a highly regulated pharmaceutical GMP environment.
The successful candidate will work closely with Level 3 engineers, EUC teams, infrastructure, networking, AD, Security and project stakeholders to troubleshoot EUC issues, support deployment activities, and assist with application validation across the enterprise environment.
Day-to-day at Ekco
- Provide Level 2 support for EUC devices and applications within a complex IT environment
- Support application readiness and testing activities during device migration deployments
- Assist with troubleshooting application compatibility and user access issues
- Facilitate the onboarding of EUC devices into new environments
- Support software installations, upgrades, and deployment activities
- Work closely with EUC and deployment teams during migration and cutover phases
- Escalate unresolved or complex issues to Level 3 support teams where required
- Support incident, request, and change management processes in line with ITIL standards
- Maintain accurate support documentation, ticket updates, and knowledge base articles
- Assist with application validation following migrations, patching, or updates
- Coordinate with business users to support issue resolution and user acceptance activities
- Monitor recurring issues and contribute to continuous service improvement initiatives
- Support hardware replacement and endpoint refresh activities
- Liaise with third-party vendors and support providers as needed
Requirements
- Experience providing Level 2 EUC and application support within enterprise environments
- Strong troubleshooting and root cause analysis skills
- Experience supporting Windows-based applications and endpoint environments
- Familiarity with Microsoft Windows 10/11
- Familiarity with Active Directory
- Familiarity with SCCM
- Familiarity with Citrix or VDI environments
- Familiarity with Application packaging
- Familiarity with Kiosk Mode and other techniques as required
- Experience using ITSM tools such as ServiceNow or equivalent
- Understanding of software deployment and endpoint support processes
- Ability to manage multiple support requests in fast-paced project environments
- Strong communication and stakeholder engagement skills
Desirable
- Experience in a GMP IT/OT environment
The Role
We are seeking a Level 2 EUC Engineer to support within a large-scale enterprise device migration and workplace transformation programme. The role will support business-critical applications during deployment, migration, and post-migration activities, ensuring a smooth user experience and minimal disruption to operations in a highly regulated pharmaceutical GMP environment.
The successful candidate will work closely with Level 3 engineers, EUC teams, infrastructure, networking, AD, Security and project stakeholders to troubleshoot EUC issues, support deployment activities, and assist with application validation across the enterprise environment.
Day-to-day at Ekco
- Provide Level 2 support for EUC devices and applications within a complex IT environment
- Support application readiness and testing activities during device migration deployments
- Assist with troubleshooting application compatibility and user access issues
- Facilitate the onboarding of EUC devices into new environments
- Support software installations, upgrades, and deployment activities
- Work closely with EUC and deployment teams during migration and cutover phases
- Escalate unresolved or complex issues to Level 3 support teams where required
- Support incident, request, and change management processes in line with ITIL standards
- Maintain accurate support documentation, ticket updates, and knowledge base articles
- Assist with application validation following migrations, patching, or updates
- Coordinate with business users to support issue resolution and user acceptance activities
- Monitor recurring issues and contribute to continuous service improvement initiatives
- Support hardware replacement and endpoint refresh activities
- Liaise with third-party vendors and support providers as needed
Requirements
- Experience providing Level 2 EUC and application support within enterprise environments
- Strong troubleshooting and root cause analysis skills
- Experience supporting Windows-based applications and endpoint environments
- Familiarity with Microsoft Windows 10/11
- Familiarity with Active Directory
- Familiarity with SCCM
- Familiarity with Citrix or VDI environments
- Familiarity with Application packaging
- Familiarity with Kiosk Mode and other techniques as required
- Experience using ITSM tools such as ServiceNow or equivalent
- Understanding of software deployment and endpoint support processes
- Ability to manage multiple support requests in fast-paced project environments
- Strong communication and stakeholder engagement skills
Desirable
- Experience in a GMP IT/OT environment
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