Business Development Director – Soft Services
Location: London (Head Office)
Reporting to: CEO
We are seeking a highly driven and commercially focused Business Development Director to join a leading soft services facilities management organisation. This is a strategic growth role centred on expanding front-of-house, security, and cleaning services across commercial, corporate, and public sector clients.
The Role:
You will be responsible for identifying and securing new business opportunities, managing tenders (PQQs/RFPs) and converting prospects into high value contracts. Maximising the potential of existing client relationships through upsell and cross sell opportunities is a key part of this role. You will work closely with operational teams to ensure solutions are practical, competitive and aligned with service delivery capabilities.
Key Responsibilities:
- Drive business growth across the soft services facilities management sector, including cleaning, security, and front-of-house, by implementing strategic development plans to achieve revenue and margin targets.
- Build and maintain relationships with prospective and existing clients, leading meetings, presentations and negotiations.
- Manage the full tender process, preparing tailored, high-quality bids and proposals.
- Maintain an active and well qualified sales pipeline within the soft services FM space, providing accurate forecasting and regular performance reporting to senior management.
- Work closely with operational teams to ensure seamless mobilisation and delivery of soft services contracts, ensuring alignment between sales commitments and service capability.
- Represent the business at industry events and client engagements.
- Ensure compliance with legislation, industry standards and company policies throughout the sales process.
About You:
- Proven track record in business development within the soft services facilities management sector, with essential experience across cleaning, security, and front-of-house services.
- Strong history of winning new business specifically within soft services FM, including managing complex tenders and securing high-value contracts in this space.
- Deep understanding of soft services operations and commercial drivers, with the ability to develop pricing strategies, manage pipelines, and consistently deliver against revenue targets.
- Excellent communication, negotiation, and presentation skills, with the ability to position soft services solutions effectively to clients.
- Proven ability to influence senior stakeholders within the soft services, property, and commercial sectors, while working closely with operational teams to ensure service delivery alignment.
- Highly driven, with a strong commercial mindset and a hands-on approach to generating revenue and personal success.
This is an exciting opportunity to join a dynamic and growing organisation with a strong reputation in soft services, where you will play a key role in driving business growth and shaping long-term strategy.
#J-18808-Ljbffr”, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Newstone Talent Solutions”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__436801801__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=299” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }Business Development Director – Soft Services
Location: London (Head Office)
Reporting to: CEO
We are seeking a highly driven and commercially focused Business Development Director to join a leading soft services facilities management organisation. This is a strategic growth role centred on expanding front-of-house, security, and cleaning services across commercial, corporate, and public sector clients.
The Role:
You will be responsible for identifying and securing new business opportunities, managing tenders (PQQs/RFPs) and converting prospects into high value contracts. Maximising the potential of existing client relationships through upsell and cross sell opportunities is a key part of this role. You will work closely with operational teams to ensure solutions are practical, competitive and aligned with service delivery capabilities.
Key Responsibilities:
- Drive business growth across the soft services facilities management sector, including cleaning, security, and front-of-house, by implementing strategic development plans to achieve revenue and margin targets.
- Build and maintain relationships with prospective and existing clients, leading meetings, presentations and negotiations.
- Manage the full tender process, preparing tailored, high-quality bids and proposals.
- Maintain an active and well qualified sales pipeline within the soft services FM space, providing accurate forecasting and regular performance reporting to senior management.
- Work closely with operational teams to ensure seamless mobilisation and delivery of soft services contracts, ensuring alignment between sales commitments and service capability.
- Represent the business at industry events and client engagements.
- Ensure compliance with legislation, industry standards and company policies throughout the sales process.
About You:
- Proven track record in business development within the soft services facilities management sector, with essential experience across cleaning, security, and front-of-house services.
- Strong history of winning new business specifically within soft services FM, including managing complex tenders and securing high-value contracts in this space.
- Deep understanding of soft services operations and commercial drivers, with the ability to develop pricing strategies, manage pipelines, and consistently deliver against revenue targets.
- Excellent communication, negotiation, and presentation skills, with the ability to position soft services solutions effectively to clients.
- Proven ability to influence senior stakeholders within the soft services, property, and commercial sectors, while working closely with operational teams to ensure service delivery alignment.
- Highly driven, with a strong commercial mindset and a hands-on approach to generating revenue and personal success.
This is an exciting opportunity to join a dynamic and growing organisation with a strong reputation in soft services, where you will play a key role in driving business growth and shaping long-term strategy.
#J-18808-Ljbffr…