Resident-Centric Complaints & Quality Leader

{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Resident-Centric Complaints & Quality Leader”, “description”: “Newlon Housing Trust is seeking an experienced Complaints Standards and Quality Manager to join our Service Resolution Team. The role involves leading a high-quality, resident-centred complaints service, ensuring effective and timely resolution of complaints. The ideal candidate will have management-level experience in complaints handling, excellent communication skills, and a commitment to service improvement. You can expect a competitive benefits package including 27 days holiday, a non-contributory pension, and a flexi scheme.#J-18808-Ljbffr”, “datePosted”: “2026-05-04”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Newlon Housing Trust”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__422618081__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }