Role: Business Services Lead Position: Contract Duration: TBC, Long-term Pay: Up to £210 PAYE / 280£ Umbrella
The Business Services Lead leads the delivery and continuous improvement of training administration and service operations across the Nuclear Skills Alliance. With direct line management responsibility, oversight of contractor performance, and ownership of business-critical systems, the role plays a strategic part in ensuring capability readiness for NNB, Nuclear Operations, and other key business areas. The role interfaces with senior stakeholders, manages complex data landscapes and supplier contracts, and leads operational enhancements. Line management of a contractor team delivering administrative services; responsible for performance management, development and team leadership. – Lead the end-to-end onboarding and induction process for Training Administrators across all NSA-aligned business areas. – provide governance, training, and business reporting. – Own and oversee the quality of training data and compliance metrics, including LC12 assurance and governance reporting. – Manage the Inspiro contract, acting as supplier performance lead; ensure consistent delivery against SLAs and report/escalate service risks. – CommOps, Commercial, PMO); advocate for service enhancement and operational efficiency. – Coordinate external training activities and ensure commercial and delivery alignment with business needs. – Lead planning and service assurance for K23 training facility bookings and support infrastructure. – Contribute to the design and delivery of the wider Competency Management Framework and its operational deployment.– To act as a deputy to the Business Services Group Head, supporting the team and representing BusServ at relevant meetings – To oversee and deliver the NSA’s requirements for Org Capability Compliance and Nuclear Baseline Demonstrable leadership of administration and support service teams within complex projects. – Expertise in LMS systems, data assurance, and digital transformation. – Strong understanding of competency-based management within regulated environments. Significant experience in service operations within a regulated environment (e.g. nuclear, defence). – Proven ability to manage third-party contracts and performance against KPIs. – Skilled in interpreting and applying regulatory compliance (e.g. Previous contribution to strategic planning and capability development programmes. Are you ready to be part of a project that’s reshaping the energy landscape of the UK? Work on the UK’s first new nuclear power station in a generation. Scale & Impact : Over 22,000 workers contributing to a £36 billion project that supports 70,000+ UK jobs. Net Zero Future : Contribute to a project essential to Britain’s low-carbon energy transformation. Career Development : Work in a multi-disciplinary environment with exposure to high-level planning and world-class logistics operations. This vacancy is being advertised by Rullion Ltd acting as an employment business. from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion’s approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base, from small start-ups to large household names. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants….