{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Senior Customer Success Manager (Spanish Speaking) – UK (Remote)”, “description”: “
Overview
Immersive Labs is hiring a Senior Customer Success Manager (Spain and Iberia) based in the UK to partner with enterprise customers and deliver onboarding, enablement, and value realization across their lifecycle.
Key Responsibilities
- Partner with customers to ensure effective onboarding and set them up for success.
- Create and execute a communications plan to engage customers throughout their journey.
- Align strategy and build programs for customers with measurable outcomes.
- Collaborate with the product and customer support teams to share new features.
- Nurture upsell and cross‑sell opportunities in partnership with Sales to increase account penetration.
- Monitor CSAT and resolve concerns with the assistance of internal teams.
Qualifications
- Several years of experience in Customer Success, account management, or equivalent within a SaaS environment, preferably in Cybersecurity or Cyber Risk Management.
- Exceptional planning, presentation, and written communication skills.
- Experience implementing customer solutions and managing client relationships.
- Experience in project management with a proven track record of delivering multiple projects on time and within scope.
- Ability to maintain a high‑value, outcome‑based relationship with a diverse customer base.
- Based in the UK or Belgium, fluent in Spanish, and able to speak French; German language skills are highly desirable.
Benefits
- Time off, flexible and remote working, 25 days annual leave + 2 volunteering days and birthday day off.
- Enhanced parental leave, mindfulness groups, and critical illness cover.
- Career and learning development through the platform and a ‘Learn Anything’ fund.
- Share options, sales incentives, and Recognition & Rewards for high performance.
- Informal or formal flexible working options (flexible start/finish times, reduced hours, job share, remote working).
- Monthly socials, sports clubs, and occasional in‑person events at the EMEA HQ.
Company: Immersive Dynamics Inc.
Location:
Job Description:
Overview
Immersive Labs is hiring a Senior Customer Success Manager (Spain and Iberia) based in the UK to partner with enterprise customers and deliver onboarding, enablement, and value realization across their lifecycle.
Key Responsibilities
- Partner with customers to ensure effective onboarding and set them up for success.
- Create and execute a communications plan to engage customers throughout their journey.
- Align strategy and build programs for customers with measurable outcomes.
- Collaborate with the product and customer support teams to share new features.
- Nurture upsell and cross‑sell opportunities in partnership with Sales to increase account penetration.
- Monitor CSAT and resolve concerns with the assistance of internal teams.
Qualifications
- Several years of experience in Customer Success, account management, or equivalent within a SaaS environment, preferably in Cybersecurity or Cyber Risk Management.
- Exceptional planning, presentation, and written communication skills.
- Experience implementing customer solutions and managing client relationships.
- Experience in project management with a proven track record of delivering multiple projects on time and within scope.
- Ability to maintain a high‑value, outcome‑based relationship with a diverse customer base.
- Based in the UK or Belgium, fluent in Spanish, and able to speak French; German language skills are highly desirable.
Benefits
- Time off, flexible and remote working, 25 days annual leave + 2 volunteering days and birthday day off.
- Enhanced parental leave, mindfulness groups, and critical illness cover.
- Career and learning development through the platform and a ‘Learn Anything’ fund.
- Share options, sales incentives, and Recognition & Rewards for high performance.
- Informal or formal flexible working options (flexible start/finish times, reduced hours, job share, remote working).
- Monthly socials, sports clubs, and occasional in‑person events at the EMEA HQ.
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Posted: May 2nd, 2026