{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “On Site Support Engineer 24 month FTC”, “description”: “
Role Overview
Based in our London office, this role is pivotal in delivering high‑quality technical support to the business, with a particular focus on Executives and Trading teams. You’ll act as a trusted technical expert and key point of contact, ensuring day‑to‑day incidents and service requests are handled efficiently while maintaining a seamless user experience.
Responsibilities
- Manage and resolve helpdesk tickets in line with SLAs.
- Provide hands‑on and remote support across Windows environments, applications, networks and hardware.
- Act as an escalation point for more complex issues.
- Perform user account administration, software installation and maintain accurate documentation.
- Contribute to knowledge sharing across the team and support best‑practice initiatives such as ISO 27001 compliance.
Qualifications
- Substantial experience in a technical IT position.
- 1st/2nd line technical background.
- Service oriented with a strong focus on customer satisfaction.
- Expert knowledge of Windows OS, Linux and application interaction.
What sets us apart?
- Global Impact: With offices in the UK, US and Australia, and plans for further expansion, you’ll be part of a dynamic, globally‑minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritise work‑life balance and recognise that your well‑being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
Company: SmartestEnergy Business Limited
Location: London
Job Description:
Role Overview
Based in our London office, this role is pivotal in delivering high‑quality technical support to the business, with a particular focus on Executives and Trading teams. You’ll act as a trusted technical expert and key point of contact, ensuring day‑to‑day incidents and service requests are handled efficiently while maintaining a seamless user experience.
Responsibilities
- Manage and resolve helpdesk tickets in line with SLAs.
- Provide hands‑on and remote support across Windows environments, applications, networks and hardware.
- Act as an escalation point for more complex issues.
- Perform user account administration, software installation and maintain accurate documentation.
- Contribute to knowledge sharing across the team and support best‑practice initiatives such as ISO 27001 compliance.
Qualifications
- Substantial experience in a technical IT position.
- 1st/2nd line technical background.
- Service oriented with a strong focus on customer satisfaction.
- Expert knowledge of Windows OS, Linux and application interaction.
What sets us apart?
- Global Impact: With offices in the UK, US and Australia, and plans for further expansion, you’ll be part of a dynamic, globally‑minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritise work‑life balance and recognise that your well‑being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
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Posted: May 10th, 2026