Job Description
Site Manager – Hinkley, Leicester.
We are looking for an experienced and proactive Site Manager to own the day‑to‑day management and operational performance of our client’s property portfolio. The role ensures full compliance with Health & Safety standards, delivers exceptional customer service, oversees budgets, and drives continuous improvement across the site.
Key Responsibilities
- Build strong, trust‑based relationships with clients and tenants, delivering a best‑in‑class service experience.
- Attend client meetings, represent the site with professionalism and clarity.
- Prepare, monitor, and control service agreements in line with client budgets.
- Track and analyse KPIs, implementing corrective actions to improve performance across all buildings.
- Act as the primary point of contact for major works and projects on‑site.
- Produce high‑quality management reports for internal and client use.
- Work with the Building Manager and Procurement teams to ensure all external contracts meet company standards.
- Oversee FM activities on‑site, coordinating subcontractors and service partners.
- Ensure work orders are created and approved before work begins.
- Attend regular internal and client meetings (daily/weekly/monthly).
- Manage daily site‑based customer relationships, including Senior Technicians and the Area Manager.
- Communicate changes to site scope or service requirements to the Contract Manager.
- Support the preparation of quotes for additional works and process approvals via Web Quote.
- Coordinate approved extra works (up to £30k in value) with subcontractors.
- Identify opportunities for operational efficiencies and feed into continuous‑improvement initiatives.
- Maintain high standards of building fabric and upkeep within agreed budgets.
- Provide timely solutions to operational issues and support ad‑hoc requests.
QHSE & Compliance
- Lead on all Health & Safety compliance for the site, including oversight of third‑party service providers.
- Maintain and audit logbooks in accordance with statutory requirements.
- Keep all mandatory records up to date (e.g., asset register, emergency plans, management information).
- Plan and execute fire and evacuation drills, ensuring readiness and compliance.
- Maintain accurate and current emergency plans and site maps.
- Liaise with local authorities where required.
- Assess and manage on‑site risks, including insurance‑related issues.
- Work with the on‑site planner to support scheduling, work allocation, and corrective actions.
- Oversee work order completion through client systems.
- Manage Avetta compliance for employees and subcontractors.
- Ensure the site team follows all QHSE processes, including PPE usage and inspection.
- Complete required documentation (e.g., OP61, OP63) monthly.
- Conduct dynamic risk assessments for jobs not covered by existing assessments.
- Escalate work requests outside the agreed scope where needed.
- Lead monthly toolbox talks and ensure all sign‑offs are uploaded.
- Ensure submission of weekly hazard reports from all team members.
- Complete actions from QHSE and AGM audits within defined timeframes.
- Report all incidents and accidents, producing RCA and learning from experience documentation.
People Management
- Lead and support the on‑site team, ensuring appropriate coverage at all times.
- Approve holiday requests, manage sickness reporting, and process parental leave requests.
- Obtain client approval for Engineer and Facilities Coordinator overtime and ensure recharge accuracy.
- Authorise timesheets and ensure weekly submissions (by 09:00 Monday), including hazard reports.
- Act as first point of contact for pay queries, encouraging engineers to self‑check timesheets before escalating.
Qualifications
- Confident people leader with experience managing multi‑disciplinary FM teams.
- Strong understanding of Health & Safety, compliance, and contractor management.
- Excellent client‑facing skills with ability to build strong relationships.
- Highly organised, proactive, and able to prioritise in a busy environment.
- Strong problem‑solving abilities with a continuous‑improvement mindset.
Job Description
Site Manager – Hinkley, Leicester.
We are looking for an experienced and proactive Site Manager to own the day‑to‑day management and operational performance of our client’s property portfolio. The role ensures full compliance with Health & Safety standards, delivers exceptional customer service, oversees budgets, and drives continuous improvement across the site.
Key Responsibilities
- Build strong, trust‑based relationships with clients and tenants, delivering a best‑in‑class service experience.
- Attend client meetings, represent the site with professionalism and clarity.
- Prepare, monitor, and control service agreements in line with client budgets.
- Track and analyse KPIs, implementing corrective actions to improve performance across all buildings.
- Act as the primary point of contact for major works and projects on‑site.
- Produce high‑quality management reports for internal and client use.
- Work with the Building Manager and Procurement teams to ensure all external contracts meet company standards.
- Oversee FM activities on‑site, coordinating subcontractors and service partners.
- Ensure work orders are created and approved before work begins.
- Attend regular internal and client meetings (daily/weekly/monthly).
- Manage daily site‑based customer relationships, including Senior Technicians and the Area Manager.
- Communicate changes to site scope or service requirements to the Contract Manager.
- Support the preparation of quotes for additional works and process approvals via Web Quote.
- Coordinate approved extra works (up to £30k in value) with subcontractors.
- Identify opportunities for operational efficiencies and feed into continuous‑improvement initiatives.
- Maintain high standards of building fabric and upkeep within agreed budgets.
- Provide timely solutions to operational issues and support ad‑hoc requests.
QHSE & Compliance
- Lead on all Health & Safety compliance for the site, including oversight of third‑party service providers.
- Maintain and audit logbooks in accordance with statutory requirements.
- Keep all mandatory records up to date (e.g., asset register, emergency plans, management information).
- Plan and execute fire and evacuation drills, ensuring readiness and compliance.
- Maintain accurate and current emergency plans and site maps.
- Liaise with local authorities where required.
- Assess and manage on‑site risks, including insurance‑related issues.
- Work with the on‑site planner to support scheduling, work allocation, and corrective actions.
- Oversee work order completion through client systems.
- Manage Avetta compliance for employees and subcontractors.
- Ensure the site team follows all QHSE processes, including PPE usage and inspection.
- Complete required documentation (e.g., OP61, OP63) monthly.
- Conduct dynamic risk assessments for jobs not covered by existing assessments.
- Escalate work requests outside the agreed scope where needed.
- Lead monthly toolbox talks and ensure all sign‑offs are uploaded.
- Ensure submission of weekly hazard reports from all team members.
- Complete actions from QHSE and AGM audits within defined timeframes.
- Report all incidents and accidents, producing RCA and learning from experience documentation.
People Management
- Lead and support the on‑site team, ensuring appropriate coverage at all times.
- Approve holiday requests, manage sickness reporting, and process parental leave requests.
- Obtain client approval for Engineer and Facilities Coordinator overtime and ensure recharge accuracy.
- Authorise timesheets and ensure weekly submissions (by 09:00 Monday), including hazard reports.
- Act as first point of contact for pay queries, encouraging engineers to self‑check timesheets before escalating.
Qualifications
- Confident people leader with experience managing multi‑disciplinary FM teams.
- Strong understanding of Health & Safety, compliance, and contractor management.
- Excellent client‑facing skills with ability to build strong relationships.
- Highly organised, proactive, and able to prioritise in a busy environment.
- Strong problem‑solving abilities with a continuous‑improvement mindset.
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