Do you love working in customer service? Want to work at a company recently named in the Sunday Times Best Places to Work 2024? AXS, a leading global ticketing, data, and marketing solutions provider, is hiring Customer Advisors on a 6‑month fixed‑term contract for its Birmingham office.
Role Overview
You will resolve customer enquiries and sell tickets for AXS and its clients. Provide a highly professional customer experience via all channels including telephone, e‑mail, social media and live chat. You will be knowledgeable about all areas of the business, handle customer calls, queries and complaints, striving for first‑point resolution. You will bring enthusiasm and positivity to drive our brand forward, making ticketing fast, fun and simple.
Responsibilities
- Resolve customer enquiries and sell tickets for AXS and its clients.
- Provide professional customer experience via telephone, e‑mail, social media, and live chat.
- Handle customer calls, queries, and complaints, aiming for first‑point resolution.
- Deliver a positive and enthusiastic brand experience.
Qualifications
- Relevant experience within a contact centre customer‑service function dealing with after‑sales service queries, requests, and correspondence by phone, e‑mail, post, and face‑to‑face.
- Strong customer‑service and decision‑making skills.
- Excellent telephone manner, courteous listening, and patience/empathy under pressure.
- Target‑driven, self‑motivated, and proactive.
- Ability to work under pressure in a fast‑paced environment.
Location and Schedule
This role is based in our Birmingham office near Birmingham International Airport and the NEC. You will work 5 days out of 7, including weekend work.
Induction & Onboarding
You will receive a thorough induction and onboarding programme covering systems, policies, and procedures to ensure your success.
Our commitment to inclusion
Applications from individuals are encouraged regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief, or marriage and civil partnerships. We are committed to fostering a diverse and inclusive workforce. If you require reasonable adjustments in any recruitment process, please let us know.
#J-18808-Ljbffr”, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “AXS UK”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__437010316__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=835” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Birmingham” } } }Do you love working in customer service? Want to work at a company recently named in the Sunday Times Best Places to Work 2024? AXS, a leading global ticketing, data, and marketing solutions provider, is hiring Customer Advisors on a 6‑month fixed‑term contract for its Birmingham office.
Role Overview
You will resolve customer enquiries and sell tickets for AXS and its clients. Provide a highly professional customer experience via all channels including telephone, e‑mail, social media and live chat. You will be knowledgeable about all areas of the business, handle customer calls, queries and complaints, striving for first‑point resolution. You will bring enthusiasm and positivity to drive our brand forward, making ticketing fast, fun and simple.
Responsibilities
- Resolve customer enquiries and sell tickets for AXS and its clients.
- Provide professional customer experience via telephone, e‑mail, social media, and live chat.
- Handle customer calls, queries, and complaints, aiming for first‑point resolution.
- Deliver a positive and enthusiastic brand experience.
Qualifications
- Relevant experience within a contact centre customer‑service function dealing with after‑sales service queries, requests, and correspondence by phone, e‑mail, post, and face‑to‑face.
- Strong customer‑service and decision‑making skills.
- Excellent telephone manner, courteous listening, and patience/empathy under pressure.
- Target‑driven, self‑motivated, and proactive.
- Ability to work under pressure in a fast‑paced environment.
Location and Schedule
This role is based in our Birmingham office near Birmingham International Airport and the NEC. You will work 5 days out of 7, including weekend work.
Induction & Onboarding
You will receive a thorough induction and onboarding programme covering systems, policies, and procedures to ensure your success.
Our commitment to inclusion
Applications from individuals are encouraged regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief, or marriage and civil partnerships. We are committed to fostering a diverse and inclusive workforce. If you require reasonable adjustments in any recruitment process, please let us know.
#J-18808-Ljbffr…