Credit Control Team Leader

Location: Manchester (2/3 days in the office)

About the job

The Credit Control Team Leader is responsible for overseeing the credit control operations within the Software Escrow company. This role ensures the effective management of the company’s credit policies, the timely collection of outstanding debts, and the maintenance of healthy cash flow. The Team Leader will lead a team of credit controllers, providing guidance and support to ensure compliance with credit policies and procedures. Additionally, the role involves assessing the creditworthiness of clients, negotiating payment plans, and resolving any disputes related to payments.

Key Accountabilities

• Team Management: Lead, coach, and motivate the credit control team to achieve targets and maintain a productive environment.
• Provide training to the team when required to ensure effective team performance.
• Set clear objectives for the team in line with company goals and monitor performance regularly.
• Conduct regular one 2 ones with the team reviewing team performance, coaching, providing feedback and discussing development opportunities.
• Organize team activities, ensure workloads are balanced, and handle escalations from the team.
• Monitor that internal database is up to date with concise and clear notes detailing progress on outstanding accounts.
• Ensure consistent application of credit policies and company procedures.
• Act the first main escalation point for disputes and payment issues.
• Oversee the collection of outstanding debts and manage overdue accounts.
• Identify and implement improvements in the debt collection process to reduce bad debts.
• Liaise with internal Account Managers and key stakeholders to follow up on outstanding Purchase Orders and resolve NCC Group client queries.
• Have monthly debt reviews with the team.
• Forecast expected payments for Team Manager.
• Chase and resolve more complex debts.
• Maintain and reconcile unallocated cash for the assigned ledger.
• Liaise with external stakeholders of all levels, ensuring a professional relationship is maintained.
• Responsible for adhering to all internal policy and procedures in relation to security best practice.
• Negotiate repayment plans and terms with clients.
• Assist in preparing for audits by providing accurate accounts receivable records and supporting documentation.
• Contribute to the development and improvement of credit control processes.

Skills

• Proven work experience as a Credit Control Team Leader or in a similar role.
• Proficiency in MS Office and accounting software.
• Strong analytical skills and attention to detail.
• Excellent communication and negotiation skills.
• Experience in the software escrow industry or a related field.
• Familiarity with escrow agreements and financial regulations.
• Ability to work independently and as part of a team.
• Effective Communication: Clear and concise communication is vital for negotiating payment terms, addressing customer concerns, and maintaining positive relationships.
• Organisational Skills: Managing multiple tasks, maintaining accurate records, and meeting deadlines require strong organizational abilities.
• Time Management: Prioritizing tasks based on urgency and importance helps in preventing overdue payments and maintaining financial health.
• Negotiation Skills: The ability to negotiate payment terms and settlements effectively is crucial for minimizing bad debts.
• Customer Service: Providing excellent customer service helps in building trust and ensuring timely payments.
• Problem-Solving: Identifying and resolving issues related to payments and credit management is a key part of the role.
• Attention to Detail: Ensuring accuracy in financial records and transactions is essential to avoid errors and discrepancies.
• Adaptability: Being flexible and adaptable to changing circumstances and new technologies is important in a dynamic financial environment.
• Team Management and Motivation: The ability to lead, coach and motivate the team to achieve their objectives and targets.

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