Partner Solutions Architect (HR & Payroll)

Overview

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way. We are Mission First, Remote First, AI First, Apolitical, Live by Our Values, and We Expect High Performance.

• We are Mission First – everything we do is driven by our Mission
• We are Remote First – remote environment with asynchronous communication and autonomy
• We are AI First – AI is a fundamental part of how we operate, innovate, and scale
• We are Apolitical – we do not take a position on political or social topics unless it relates to our Mission
• We Live by Our Values – we role model our values 100% of the time
• We Expect High Performance – we set a high standard and we’re not satisfied with being average

This role

Employment Hero is evolving. We are pivoting from a referral-based model to a Certified Partner Motion, empowering our partners to become true resellers who own the billing, the relationship, and the value-add services for their end clients. As the Partner Success Manager, you are the “Mini-CEO” of this new channel. You will be the architect of our certification journey, the technical “knowledge bible” for our partners, and the commercial catalyst helping them displace legacy competitors. This is a high-impact, “hands-on” role requiring a blend of training skills, technical software fluency (HR & Payroll), and commercial grit.

Your key focus areas will be:

Responsibilities

• Architect of Onboarding & Certification
  • Design & Deliver: Help to build and subsequently own the end-to-end onboarding and certification process for UK partners
  • Become the subject matter expert on Employment Hero’s HR, Payroll, and T&A suite for CPs, ensuring partners are equipped to handle complex client onboarding at scale
  • Work with Marketing and Product to ensure partners have the playbooks, technical documentation, and sales collateral needed to win

The Pivot in the Motion

• Triage & Support: Act as the primary point of contact for partners. When they hit a technical or operational snag, you unlock them by navigating internal Support and Product teams
• Cross-Functional Orchestration: Align with Sales for pipeline, Marketing for co-marketing, Product for local UK requirements, and RevOps for Salesforce/PRM efficiency

Partner Growth & Strategy

• Commercial Enablement: Guide partners on how to bundle their own value-added services with our software to maximize their business success
• Pilot Management: Lead the initial pilot of 5 key partners, ensuring they achieve their first end-client wins within the first 3 months
• Channel Velocity: Track and drive the “speed to first sale” for every new certified partner

Who you are

• 3+ Years in SaaS Implementation & Training: The ideal candidate must have a proven track record of onboarding and training users on complex platforms
• HR & Payroll Domain Expertise: Deep knowledge of UK payroll, compliance, and T&A workflows is essential
• Commercially Savvy: You understand the unit economics of a reseller model and can help a partner see the ROI of switching from a competitor
• The Educator: You have a natural talent for training and can simplify complex software features into “value-driven” benefits
• Tool-Proficient: You are a power user of Salesforce and have experience or a strong interest in managing PRM (Partner Relationship Management) platforms

What we can offer

At Employment Hero, we don’t just talk about a better way to work – we live it. Joining Employment Hero means

• £65k base plus 20% commission, £78k OTE
• Work remotely with flexibility to own your time and impact
• Access cutting-edge tools to amplify your work, knowledge and outputs
• Collaborative, outcome-driven colleagues
• Ownership of ESOP (employee share options)
• Benefits including a generous home office budget and recognition programs

We’re AI-first, so you may meet some of our AI tools early in the process. They help us cut the noise, surface great talent fast and ensure a fair, consistent experience. We verify candidate identity and location as part of our hiring process. At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/

Employment Hero celebrates diverse perspectives and experiences; we invite people of all backgrounds and identities to apply for this position.

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