{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Lead Functional BA – AML Workflow & Customer Lifecycle”, “description”: “
Lead the functional design and implementation of workflow solutions for customer lifecycle management and AML risk review processes. This role focuses on optimizing end-to-end customer journeys from onboarding through ongoing monitoring, ensuring seamless integration of AML controls into operational workflows.
Key Responsibilities
- Lead business analysis for AML workflow projects covering customer lifecycle and risk review processes
- Design end-to-end workflows for customer onboarding, periodic review, and event-driven reviews
- Map customer journeys across KYC, CDD, EDD, and ongoing monitoring stages
- Define business rules for customer risk classification and review frequency determination
- Design workflow automation for AML risk review processes and case management
- Create functional specifications for workflow orchestration platforms
- Analyze current manual processes and identify automation opportunities
- Design escalation matrices and approval workflows for high-risk customers
- Develop requirements for customer 360 degree risk views and consolidated risk profiles
- Support integration of workflow solutions with KYC utilities and external data providers
- Design management information (MI) dashboards for workflow monitoring
- Create user stories and acceptance criteria for development teams
- Develop process documentation and standard operating procedures
Required Skills & Knowledge
- Workflow Design: Expertise in designing complex business workflows and case management systems
- Customer Lifecycle: Deep understanding of KYC/CDD/EDD processes and customer risk management
- AML Risk Review: Experience with periodic review, trigger-based review, and ongoing monitoring workflows
- Business Analysis: 8+ years as FBA in banking, with focus on Risk/Compliance operations
- Process Optimization: Experience with Lean/Six Sigma or similar process improvement methodologies
- Systems Integration: Knowledge of integrating workflow platforms with CRM, KYC, and AML systems
- Data Management: Understanding of customer data models, risk data aggregation
- Regulatory: Strong knowledge of MAS Notice 626, FATF recommendations, risk-based approach
Preferred Qualifications
- CAMS, CFE, or equivalent AML certification
- Certification in process improvement (Lean, Six Sigma)
- Experience with workflow platforms (Pega, Appian, Camunda, or similar)
- Knowledge of customer journey mapping and design thinking
- Familiarity with KYC utilities and external data providers (World-Check, Dow Jones, etc.)
- Experience with case management and investigation platforms
- Understanding of robotic process automation (RPA) in AML operations
- Previous experience at Singapore banks on KYC/AML transformation projects
Company: ACCENTURE PTE LTD
Location: Penarth
Job Description:
Lead the functional design and implementation of workflow solutions for customer lifecycle management and AML risk review processes. This role focuses on optimizing end-to-end customer journeys from onboarding through ongoing monitoring, ensuring seamless integration of AML controls into operational workflows.
Key Responsibilities
- Lead business analysis for AML workflow projects covering customer lifecycle and risk review processes
- Design end-to-end workflows for customer onboarding, periodic review, and event-driven reviews
- Map customer journeys across KYC, CDD, EDD, and ongoing monitoring stages
- Define business rules for customer risk classification and review frequency determination
- Design workflow automation for AML risk review processes and case management
- Create functional specifications for workflow orchestration platforms
- Analyze current manual processes and identify automation opportunities
- Design escalation matrices and approval workflows for high-risk customers
- Develop requirements for customer 360 degree risk views and consolidated risk profiles
- Support integration of workflow solutions with KYC utilities and external data providers
- Design management information (MI) dashboards for workflow monitoring
- Create user stories and acceptance criteria for development teams
- Develop process documentation and standard operating procedures
Required Skills & Knowledge
- Workflow Design: Expertise in designing complex business workflows and case management systems
- Customer Lifecycle: Deep understanding of KYC/CDD/EDD processes and customer risk management
- AML Risk Review: Experience with periodic review, trigger-based review, and ongoing monitoring workflows
- Business Analysis: 8+ years as FBA in banking, with focus on Risk/Compliance operations
- Process Optimization: Experience with Lean/Six Sigma or similar process improvement methodologies
- Systems Integration: Knowledge of integrating workflow platforms with CRM, KYC, and AML systems
- Data Management: Understanding of customer data models, risk data aggregation
- Regulatory: Strong knowledge of MAS Notice 626, FATF recommendations, risk-based approach
Preferred Qualifications
- CAMS, CFE, or equivalent AML certification
- Certification in process improvement (Lean, Six Sigma)
- Experience with workflow platforms (Pega, Appian, Camunda, or similar)
- Knowledge of customer journey mapping and design thinking
- Familiarity with KYC utilities and external data providers (World-Check, Dow Jones, etc.)
- Experience with case management and investigation platforms
- Understanding of robotic process automation (RPA) in AML operations
- Previous experience at Singapore banks on KYC/AML transformation projects
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Posted: May 19th, 2026