Job Title / Corporate Title: IT Service Design & Introduction Manager
Contract Length: 6 months (extending up to 2 years)
You’ll be joining a leading Investment Bank. Supporting the delivery of new and changed IT services across EMEA.
Ensuring each service is designed, transitioned, and embedded into the live environment in a structured, compliant, and supportable way.
You will play a key role in operationalising large-scale transformation programmes and meeting regulatory expectations, particularly those aligned with the ECB and DORA frameworks. Working across project, architecture, and operations teams, you’ll ensure services are production-ready and meet governance and quality standards from day one.
This is a hands‑on role for someone experienced in IT service design and transition, who can work confidently in regulated financial environments and deliver consistent operational readiness across multiple initiatives.
Job Responsibilities
- Develop and execute Service Design Packages (SDPs) for new or changed services.
- Ensure SLAs, OLAs, support models, runbooks, and monitoring are defined and validated pre–go-live.
- Work with technical teams to ensure services are resilient, scalable, and supportable.
- Maintain traceability of design decisions to regulatory and audit requirements.
- Support delivery of operational resilience and service continuity capabilities.
- Contribute to the documentation and rollout of Service Design & Introduction processes.
- Standardise templates, workflows, and governance for service onboarding.
- Engage stakeholders across Technology, Risk, Compliance, and Business to ensure readiness.
- Coordinate the creation of support documentation and escalation procedures.
- Identify and implement improvements across service transition and tooling frameworks.
Skills you’ll need
- Proven experience in IT Service Design and Transition within financial services.
- Strong knowledge of ITIL v4 principles and service management tools (e.g., ServiceNow).
- Excellent documentation and process design skills.
- Effective communication and stakeholder management abilities.
- Experience aligning service design to transformation and regulatory initiatives (ECB, DORA).
Nice to have
- ITIL v4 and/or project management certifications.
- Proficiency in Visio and SharePoint for process mapping and documentation.
- Background in enterprise architecture or solution design.
- Experience working with Japanese or Asian financial institutions.
- Knowledge of the Digital Operational Resilience Act (DORA).
Apply now or email Barry.Ansell@HarringtonStarr.com for a faster review.
#J-18808-Ljbffr”, “datePosted”: “2026-04-11”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Harrington Starr”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__402737722__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “” } } }Job Title / Corporate Title: IT Service Design & Introduction Manager
Contract Length: 6 months (extending up to 2 years)
You’ll be joining a leading Investment Bank. Supporting the delivery of new and changed IT services across EMEA.
Ensuring each service is designed, transitioned, and embedded into the live environment in a structured, compliant, and supportable way.
You will play a key role in operationalising large-scale transformation programmes and meeting regulatory expectations, particularly those aligned with the ECB and DORA frameworks. Working across project, architecture, and operations teams, you’ll ensure services are production-ready and meet governance and quality standards from day one.
This is a hands‑on role for someone experienced in IT service design and transition, who can work confidently in regulated financial environments and deliver consistent operational readiness across multiple initiatives.
Job Responsibilities
- Develop and execute Service Design Packages (SDPs) for new or changed services.
- Ensure SLAs, OLAs, support models, runbooks, and monitoring are defined and validated pre–go-live.
- Work with technical teams to ensure services are resilient, scalable, and supportable.
- Maintain traceability of design decisions to regulatory and audit requirements.
- Support delivery of operational resilience and service continuity capabilities.
- Contribute to the documentation and rollout of Service Design & Introduction processes.
- Standardise templates, workflows, and governance for service onboarding.
- Engage stakeholders across Technology, Risk, Compliance, and Business to ensure readiness.
- Coordinate the creation of support documentation and escalation procedures.
- Identify and implement improvements across service transition and tooling frameworks.
Skills you’ll need
- Proven experience in IT Service Design and Transition within financial services.
- Strong knowledge of ITIL v4 principles and service management tools (e.g., ServiceNow).
- Excellent documentation and process design skills.
- Effective communication and stakeholder management abilities.
- Experience aligning service design to transformation and regulatory initiatives (ECB, DORA).
Nice to have
- ITIL v4 and/or project management certifications.
- Proficiency in Visio and SharePoint for process mapping and documentation.
- Background in enterprise architecture or solution design.
- Experience working with Japanese or Asian financial institutions.
- Knowledge of the Digital Operational Resilience Act (DORA).
Apply now or email Barry.Ansell@HarringtonStarr.com for a faster review.
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