Salary: £40,000 per annum
At Advantis, our client partnerships are built on trust, performance and delivery. As a Key Account Manager, you’ll take ownership of a portfolio of key client accounts, strengthening relationships, keeping service performance on track, and spotting opportunities to improve and grow.
This is a strategic, relationship-led role within Client Services, partnering closely with Operations, Business Intelligence and Compliance to make sure we consistently meet (and exceed) contractual expectations.
What you’ll do
- Own and develop a portfolio of key client accounts, building trusted partnerships with senior stakeholders
- Lead regular client meetings (operational reviews, service performance discussions, strategic account planning)
- Oversee performance against SLA/KPIs and manage risk proactively
- Produce clear, high-quality client reporting (performance summaries, trend analysis, improvement plans)
- Coordinate internal stakeholders to deliver client requirements, projects and service changes
- Support M/QBRs, governance packs, audits, due diligence and information requests
- Identify opportunities for service improvement, innovation and sustainable account growth
What we’re looking for
- Strong relationship management skills (comfortable with senior stakeholders)
- Experience in outsourced services, contact centre and/or regulated environments
- Confident working with contracts, governance, SLA/KPI frameworks and performance insight
- Strong written and verbal communication (including presenting insight clearly)
- Analytical mindset – able to interpret MI and translate it into practical actions
- Organised and proactive with a commercial, improvement-focused approach
Why Advantis?
We’re Great Place to Work Certified, and we’re proud of a culture built around People, Passion and Performance, where collaboration is real and continuous improvement is part of how we operate.
What we offer
- Generous holiday allowance that increases with service
- £20/month gym contribution
- 2 paid volunteering days per year
- Employee Assistance Programme (EAP)
- Free annual eye tests + contribution towards glasses
- Employee referral scheme
- Option to buy/sell holiday (subject to policy)
This role operates on a hybrid basis, with regular attendance in the office and flexibility to attend additional meetings as needed.
DBS clearance and credit checks apply.
”, “datePosted”: “2026-05-12”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Advantis Credit Limited”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__429211846__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=819” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Stoke on Trent” } } }Salary: £40,000 per annum
At Advantis, our client partnerships are built on trust, performance and delivery. As a Key Account Manager, you’ll take ownership of a portfolio of key client accounts, strengthening relationships, keeping service performance on track, and spotting opportunities to improve and grow.
This is a strategic, relationship-led role within Client Services, partnering closely with Operations, Business Intelligence and Compliance to make sure we consistently meet (and exceed) contractual expectations.
What you’ll do
- Own and develop a portfolio of key client accounts, building trusted partnerships with senior stakeholders
- Lead regular client meetings (operational reviews, service performance discussions, strategic account planning)
- Oversee performance against SLA/KPIs and manage risk proactively
- Produce clear, high-quality client reporting (performance summaries, trend analysis, improvement plans)
- Coordinate internal stakeholders to deliver client requirements, projects and service changes
- Support M/QBRs, governance packs, audits, due diligence and information requests
- Identify opportunities for service improvement, innovation and sustainable account growth
What we’re looking for
- Strong relationship management skills (comfortable with senior stakeholders)
- Experience in outsourced services, contact centre and/or regulated environments
- Confident working with contracts, governance, SLA/KPI frameworks and performance insight
- Strong written and verbal communication (including presenting insight clearly)
- Analytical mindset – able to interpret MI and translate it into practical actions
- Organised and proactive with a commercial, improvement-focused approach
Why Advantis?
We’re Great Place to Work Certified, and we’re proud of a culture built around People, Passion and Performance, where collaboration is real and continuous improvement is part of how we operate.
What we offer
- Generous holiday allowance that increases with service
- £20/month gym contribution
- 2 paid volunteering days per year
- Employee Assistance Programme (EAP)
- Free annual eye tests + contribution towards glasses
- Employee referral scheme
- Option to buy/sell holiday (subject to policy)
This role operates on a hybrid basis, with regular attendance in the office and flexibility to attend additional meetings as needed.
DBS clearance and credit checks apply.
…