Microsoft Dynamics 365 Business Analyst (Consultant II)

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Role description

Microsoft Dynamics 365 Business Analyst

Norwich, United Kingdom

Full time, permanent

We are seeking a senior Microsoft Dynamics 365 Business Analyst with minimum of 15 years of IT experience and a strong background in CRM, business analysis, and process optimisation. The role focuses on translating business needs into effective Dynamics 365 CRM and Power Platform solutions, supporting large-scale CRM modernisation and digital transformation initiatives.

The role

Lead end-to-end business analysis across Dynamics 365 CRM programmes
Engage stakeholders to capture requirements, facilitate workshops, and define as-is / to-be processes
Translate business needs into functional requirements, user stories, and acceptance criteria
Provide functional expertise across Dynamics 365 CRM modules:
- Sales
- Customer Service
- Customer Insights / Marketing
- Field Service (where applicable)
Define standards for:
- Business Process Flows
- Case management, SLAs, queues
- Forms, views, dashboards, and automations
- Identify optimisation and automation opportunities using:
Dynamics 365 native capabilities
Power Platform (Power Automate, Power Apps)
Support Agile / SAFe / hybrid delivery, including backlog refinement and UAT
Promote an OOB-first approach with controlled customisation

What you will bring

Minimum of 15 years' IT experience with strong Business Analyst background
Proven experience delivering Microsoft Dynamics 365 CRM solutions
Strong understanding of:
- CRM business processes
- Dataverse concepts and data models
- CRM security and role models
- Experience working on large, complex CRM programmes

Nice to have skills

Power Platform experience (Power Apps, Power Automate, Power BI)
Experience in regulated industries (Banking, Insurance, Healthcare)
Exposure to integrations and enterprise architecture discussions
Microsoft Dynamics 365 / Power Platform certifications

Tools & Skills

Tools: Dynamics 365 CRM, Dataverse, Power Platform, Azure DevOps, Jira, Confluence
Skills: Business Analysis, Requirements Engineering, Process Modelling, Data Analysis, Change Management

Hurry & apply for a more detailed conversation with our Team!

#UST

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Company: UST

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Location: Norwich

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