If you're a digital professional who thrives on owning performance, improving user experience, and keeping business-critical platforms running at their best, this could be your next move. This is an opportunity to take full ownership of Boots Hearingcare's website, app, and e-commerce performance. You'll be responsible for ensuring everything runs seamlessly—from uptime and security to booking journeys and customer experience, while driving continuous improvement across our digital estate. This isn't just website management—it's ownership. No reactive firefighting. No lack of control. Just the autonomy, visibility, and backing to optimise and evolve a business-critical digital platform.
Responsibilities
- Own the operational performance, stability, and security of the website and app.
- Manage website updates, CMS improvements, and content deployments.
- Ensure online booking functionality is optimised and running smoothly.
- Monitor and improve website performance, uptime, and user experience.
- Lead issue identification, troubleshooting, and bug resolution.
- Maintain compliance with GDPR, cookies, accessibility, and security standards.
- Manage analytics and tracking (GA4, Tag Manager) to ensure accurate data.
- Drive continuous improvement across website, app, and e-commerce performance.
- Work with agencies, developers, and internal teams to deliver enhancements.
- Ensure the digital experience is not only stable but constantly improving.
Qualifications
- 4–6 years of experience managing websites or digital platforms.
- Experience owning website performance, uptime, and user experience.
- Strong understanding of CMS platforms, hosting, and web technologies.
- Experience with analytics tools (GA4, Tag Manager).
- Knowledge of GDPR, security, and compliance requirements.
- Strong problem‑solving and troubleshooting skills.
- Experience working with agencies, developers, and cross‑functional teams.
Desirable Qualifications
- Experience within retail, e-commerce, or healthcare environments.
- Experience managing app platforms or digital ecosystems.
- Experience driving UX or conversion improvements.
Benefits
- Competitive salary (DOE).
- Annual performance‑related bonus.
- Hybrid working from our Nottingham head office.
- 25–30 days annual leave plus bank holidays.
- Boots Discount Card.
- Pension scheme and life assurance.
- Flexible Benefits Box.
- Telus wellbeing support – confidential support inside and outside work.
- Long‑service awards recognising your contribution.
If you’re a digital professional who thrives on owning performance, improving user experience, and keeping business-critical platforms running at their best, this could be your next move. This is an opportunity to take full ownership of Boots Hearingcare’s website, app, and e-commerce performance. You’ll be responsible for ensuring everything runs seamlessly—from uptime and security to booking journeys and customer experience, while driving continuous improvement across our digital estate. This isn’t just website management—it’s ownership. No reactive firefighting. No lack of control. Just the autonomy, visibility, and backing to optimise and evolve a business-critical digital platform.
Responsibilities
- Own the operational performance, stability, and security of the website and app.
- Manage website updates, CMS improvements, and content deployments.
- Ensure online booking functionality is optimised and running smoothly.
- Monitor and improve website performance, uptime, and user experience.
- Lead issue identification, troubleshooting, and bug resolution.
- Maintain compliance with GDPR, cookies, accessibility, and security standards.
- Manage analytics and tracking (GA4, Tag Manager) to ensure accurate data.
- Drive continuous improvement across website, app, and e-commerce performance.
- Work with agencies, developers, and internal teams to deliver enhancements.
- Ensure the digital experience is not only stable but constantly improving.
Qualifications
- 4–6 years of experience managing websites or digital platforms.
- Experience owning website performance, uptime, and user experience.
- Strong understanding of CMS platforms, hosting, and web technologies.
- Experience with analytics tools (GA4, Tag Manager).
- Knowledge of GDPR, security, and compliance requirements.
- Strong problem‑solving and troubleshooting skills.
- Experience working with agencies, developers, and cross‑functional teams.
Desirable Qualifications
- Experience within retail, e-commerce, or healthcare environments.
- Experience managing app platforms or digital ecosystems.
- Experience driving UX or conversion improvements.
Benefits
- Competitive salary (DOE).
- Annual performance‑related bonus.
- Hybrid working from our Nottingham head office.
- 25–30 days annual leave plus bank holidays.
- Boots Discount Card.
- Pension scheme and life assurance.
- Flexible Benefits Box.
- Telus wellbeing support – confidential support inside and outside work.
- Long‑service awards recognising your contribution.
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