Customer Success Manager (m/f/d)

Jedox is a global leader in Enterprise Performance Management (EPM) and a recognized Gartner Magic Quadrant Leader that helps organizations transform planning into connected, data‑driven decision‑making.

Responsibilities

• Provide front‑line guidance and support to all areas of the UK business and contribute to decisions that impact Jedox’s growth.
• Manage onboarding, adoption, health, renewal and expansion of a portfolio of Jedox clients, ensuring high satisfaction and ROI.
• Act as the primary point of contact for customers throughout the lifecycle — from onboarding and implementation, through adoption, renewal and expansion.
• Own a portfolio of enterprise customers, driving retention, adoption and expansion of Jedox solutions through strategic, value‑focused engagement.
• Develop and execute Customer Success Plans aligned with customers’ business objectives, planning processes, and transformation roadmap.
• Lead customer‑facing sessions including product demonstrations, enablement workshops and QBRs that highlight ROI and future opportunities.
• Serve as a strategic advisor, helping customers map Jedox to broader planning, forecasting, and performance management strategies.
• Identify and advance cross‑sell and upsell opportunities, partnering closely with Sales to support account growth and multi‑solution adoption.
• Proactively monitor product usage and adoption, identify risks or optimization opportunities, and take action to ensure measurable value realization.
• Coordinate cross‑functionally with Sales, Product, Support, and Partners to resolve issues, ensure seamless delivery, and elevate the overall customer experience.

Preferred Attributes

• You love engaging with customers and developing trusted advisor relationships with stakeholders and cross‑functional teams.
• You thrive in fast‑paced environments with shifting priorities.
• Ensuring customer success and satisfaction is your top priority.
• Acting as a trusted advisor and key contact for our customers.

Qualifications

• 5–7 years of experience in Customer Success, Consulting, Account Management, or Presales within a SaaS organization.
• Proven ability to drive retention, expansion, and strong adoption of SaaS solutions.
• Ability to understand modeling, planning, and forecasting concepts and translate them into clear business value.
• Strong storytelling skills with the ability to craft compelling narratives for customer transformation journeys to scale Jedox solutions across multiple teams and functions.
• Experienced in leading QBRs, executive presentations, product demonstrations and roadmap discussions with senior stakeholders.
• Excellent communication and stakeholder management skills with strong executive presence.
• Comfortable working cross‑functionally with Sales, Product, Support, and Services.
• Customer‑first, proactive, and solution‑oriented, with strong project and change‑management capabilities.
• Working knowledge of FP&A processes or EPM consulting is strongly preferred.
• A degree in Business, Economics, Computer Science, or a related field.

Benefits

• Flexible work: the possibility to work from anywhere and own working hours.
• Generous vacation time and comprehensive health benefits, including pension plans.
• Career growth planning with your line manager.
• Public transport reimbursement or bike leasing perks.
• Flat hierarchies and short decision‑making processes.
• Corporate discounts across many brands and products.

Jedox is committed to creating an inclusive workplace and does not discriminate based on color, religion or belief, nationality, social or ethnic origin, age, gender, sexual orientation, or any other status protected by the laws and regulations in the geographic locations in which we operate.

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