Tech Services Manager

Requirements

• Technical Powerhouse: 7+ years of experience in technical roles (Software Engineering, Solution Architecture, or Technical Consulting) within the B2B SaaS space




• Leadership Experience: 5+ years of experience managing technical teams. You know how to coach high-performers and manage technical delivery in a fast-paced environment




• The “Innovator” Mindset: A proven track record of using AI/LLMs or automation to optimise internal processes or build new product offerings. You don’t just use tools; you build them




• Client-Facing Mastery: Exceptional communication skills with the ability to “talk tech” to developers and “talk value” to C-suite executives




• Hands-on Proficiency: While this is a leadership role, you must be comfortable diving into code (Node.js/JavaScript preferred), API documentation, and complex data schemas when needed




• Project Governance: Experience managing the lifecycle of professional services projects, from Statement of Work (SOW) through to deployment and technical sign-off




• Problem Solver: You thrive in the “grey area”, finding creative ways to solve complex business problems using custom integrations and data migrations

What the job involves

• We are looking for a visionary Tech Services Team Lead to spearhead our regional technical delivery team




• In this role, you won’t just manage a team; you will architect the future of how professional services are delivered at monday.com




• You will lead a team of Solution Architects, Technical Consultants, and Services Software Engineers




• Your mission is to support the delivery of our Enterprise accounts and serve as the focal point for all technical services




• You’ll transform traditional service models into an innovation engine, leveraging AI to drive internal efficiency and creating bespoke, high-value technical solutions that allow our largest customers to thrive




• Lead & Scale: Hire, mentor, and manage a multidisciplinary regional team of SAs, TCs, and Services Software Engineers. Build the structure, career paths, and operational rigour needed to scale




• Strategic Delivery: Own the regional technical services roadmap. Oversee the execution of complex, multi-stakeholder projects, ensuring they are delivered on time, within scope, and with world-class technical integrity




• Transformative Innovation: Be the “Technical Innovator.” Challenge the status quo of manual services by implementing AI-driven workflows, automated data migration tools, and LLM-powered internal efficiencies




• The “Architect of Architects”: Provide high-level technical oversight for complex custom integrations, API consultations, and tailored code solutions. Ensure all solutions are scalable, secure, and aligned with monday.com’s core architecture




• AI Transformation: Consult with our enterprise clients on how to leverage AI within their workflows, turning “AI potential” into “Customer Value” through custom-built solutions




• Cross-Functional Partnership: Work closely with Sales, Customer Success, and Product/Engineering to bridge the gap between customer needs and platform capabilities, influencing the product roadmap based on regional service trends

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