Insurance Policy Operations Executive | Up to $4000 | 9 Months

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Insurance Policy Administrator | Up to $4000 | 9 Months

Location: Labrador Park
Salary: Up to $4,000/month
Contract Duration: 9 Months

Key Responsibilities

• Manage day‑to‑day processing of customer change requests and policy servicing matters
• Administer Shield‑related customer requests accurately in accordance with operational guidelines and service standards
• Assess escalations and make independent decisions on complaint resolution where appropriate
• Provide timely operational support to Financial Consultants and customers
• Maintain and update Standard Operating Procedures (SOPs) and user guides
• Approve payments within assigned authority limits
• Support additional operational and administrative tasks assigned by the Team Lead

Requirements

• Minimum Diploma qualification
• Prior knowledge or exposure to Shield plans will be advantageous
• Strong attention to detail with the ability to process requests accurately and efficiently
• Customer‑oriented with good communication and interpersonal skills
• Able to work independently in a fast‑paced environment
• Strong problem‑solving and coordination skills
• Proficient in Microsoft Office applications

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