Field Service Engineer – (EV / Charging Infrastructure) – Join a Founding Team Shaping the Future of Energy
Are you ready to be part of something from the ground up? A fast‑growing start‑up is entering an exciting new phase in the energy sector, and we're looking for a Field Service Engineer to help build, shape, and lead their technical support function from day one. This is more than a job, it's an opportunity to influence how they support customers, design processes, and scale a high‑impact service team in the rapidly evolving world of energy storage and electrification.
About the Role
As a founding member of the technical support team, you'll play a critical role in developing their customer service capability. You'll work hands‑on with customers while also helping define the systems, processes, and strategy that will support our growth.
Key Responsibilities
- Design and implement a robust support system, capturing repair data and known fixes
- Work closely with internal stakeholders to improve service delivery and knowledge sharing
- Conduct site visits to diagnose, repair, and support installations
- Provide clear, actionable feedback to engineering teams to drive product improvements
- Develop documentation, processes, and customer support best practices
- Build strong relationships with customers and internal teams
- Contribute to team development and future growth strategy
What We're Looking For
- A proactive, problem‑solving mindset with strong diagnostic skills
- Comfortable working in a fast‑paced, evolving start‑up environment
- Willingness to travel and occasionally work evenings/weekends
- Strong communication skills and a customer‑first attitude
- Ability to work independently while helping shape a collaborative team culture
Experience & Qualifications
- Full, clean driving licence (essential)
- Experience with high‑voltage systems, electric vehicles, or EV charging infrastructure (highly desirable)
- Background in field service, mobile support, or breakdown operations (3+ years preferred)
- Experience with remote diagnostics and troubleshooting tools
- Electrical qualifications (commercial or industrial) are advantageous
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) or similar productivity tools
- Experience using CRM or service management systems is a plus
- Strong documentation and reporting skills
Why Join the business?
- Be a founding member of a growing team with real influence
- Shape the future of customer support in a cutting‑edge industry
- Work in a dynamic, mission‑driven environment
- Significant opportunity for personal and professional growth
If you're someone who thrives on building, improving, and making a tangible impact, we'd love to hear from you.
#J-18808-Ljbffr”, “datePosted”: “2026-05-04”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Gerrell & Hard”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__422606103__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=17822” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Little Sodbury End” } } }Field Service Engineer – (EV / Charging Infrastructure) – Join a Founding Team Shaping the Future of Energy
Are you ready to be part of something from the ground up? A fast‑growing start‑up is entering an exciting new phase in the energy sector, and we’re looking for a Field Service Engineer to help build, shape, and lead their technical support function from day one. This is more than a job, it’s an opportunity to influence how they support customers, design processes, and scale a high‑impact service team in the rapidly evolving world of energy storage and electrification.
About the Role
As a founding member of the technical support team, you’ll play a critical role in developing their customer service capability. You’ll work hands‑on with customers while also helping define the systems, processes, and strategy that will support our growth.
Key Responsibilities
- Design and implement a robust support system, capturing repair data and known fixes
- Work closely with internal stakeholders to improve service delivery and knowledge sharing
- Conduct site visits to diagnose, repair, and support installations
- Provide clear, actionable feedback to engineering teams to drive product improvements
- Develop documentation, processes, and customer support best practices
- Build strong relationships with customers and internal teams
- Contribute to team development and future growth strategy
What We’re Looking For
- A proactive, problem‑solving mindset with strong diagnostic skills
- Comfortable working in a fast‑paced, evolving start‑up environment
- Willingness to travel and occasionally work evenings/weekends
- Strong communication skills and a customer‑first attitude
- Ability to work independently while helping shape a collaborative team culture
Experience & Qualifications
- Full, clean driving licence (essential)
- Experience with high‑voltage systems, electric vehicles, or EV charging infrastructure (highly desirable)
- Background in field service, mobile support, or breakdown operations (3+ years preferred)
- Experience with remote diagnostics and troubleshooting tools
- Electrical qualifications (commercial or industrial) are advantageous
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) or similar productivity tools
- Experience using CRM or service management systems is a plus
- Strong documentation and reporting skills
Why Join the business?
- Be a founding member of a growing team with real influence
- Shape the future of customer support in a cutting‑edge industry
- Work in a dynamic, mission‑driven environment
- Significant opportunity for personal and professional growth
If you’re someone who thrives on building, improving, and making a tangible impact, we’d love to hear from you.
#J-18808-Ljbffr…