The role acts as both as a specialist in managing assets and co-ordination of on-site activities.
You will be responsible for the above activities based on-site at Bristol (Central hub) and on the associated sites in line with industry best practice and common tools.
You will need to act as a first point of contact Internally and with the customer in relation to
Responsibilities
- Work with Delivery and Partner Teams to facilitate Stock Movements
- Accept deliveries of assets delivered to the site.
- Work closely with the customer asset management teams, attend customer meetings in relation to stock management.
- Unbox and bundle assets ready for dispatch or collection.
- Own and maintain fully auditable end-to-end processes for robust stock control.
- Ensure storage areas are kept clean and tidy.
- Manage stock by booking-in, booking-out and maintaining an auditable trail of stock
- Complete Ad-hoc/Monthly Audit Checks.
- Work with HCL HAM team in India as required
- Work with HAM Team in maintaining Run-Rate Usage levels against demand, ensuring the required Bad Stock is tested to maintain required Stock levels.
- Input to the Monthly Peripheral usage/requirements to maintain Stock levels.
- Assist with Disposals preparation/collection.
- Monitor open calls to align hardware and engineers to ensure that they are actioned within SLA or as per any pre-arranged appointments.
- Contact Clients to book/arrange appointments
- Ensuring all call and completion updates are recorded accurately as per current processes and procedures.
- Escalate calls approaching breach of SLA to the engineer and/or appropriate Team Leader.
- To carry out other ad-hoc admin tasks as requested by the Team Leader. An example will be to provide backfill/coverage for the reporting function which provides M.I. from the ticketing data
Technical Skills
- Understanding of different types of end user IT Infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
- Good understanding of using IT Applications i.e MS Excel, Service Now and Outlook
Business Skills
- Ability to interact with HCL/Clientso as to ensure that the service is polite, efficient and responsive
- A self-starter with ability to work on their own initiative
- To work through issues analytically to a successful conclusion
- Ability to provide consistent, excellent support to entire staff, representing a variety of personalities and management levels
- Strong written and verbal communication skills (English and local language)
- Must be detail oriented and self-motivating
- Ability to make quick, accurate, decisive decisions in order for service delivery to meet
The role acts as both as a specialist in managing assets and co-ordination of on-site activities.
You will be responsible for the above activities based on-site at Bristol (Central hub) and on the associated sites in line with industry best practice and common tools.
You will need to act as a first point of contact Internally and with the customer in relation to
Responsibilities
- Work with Delivery and Partner Teams to facilitate Stock Movements
- Accept deliveries of assets delivered to the site.
- Work closely with the customer asset management teams, attend customer meetings in relation to stock management.
- Unbox and bundle assets ready for dispatch or collection.
- Own and maintain fully auditable end-to-end processes for robust stock control.
- Ensure storage areas are kept clean and tidy.
- Manage stock by booking-in, booking-out and maintaining an auditable trail of stock
- Complete Ad-hoc/Monthly Audit Checks.
- Work with HCL HAM team in India as required
- Work with HAM Team in maintaining Run-Rate Usage levels against demand, ensuring the required Bad Stock is tested to maintain required Stock levels.
- Input to the Monthly Peripheral usage/requirements to maintain Stock levels.
- Assist with Disposals preparation/collection.
- Monitor open calls to align hardware and engineers to ensure that they are actioned within SLA or as per any pre-arranged appointments.
- Contact Clients to book/arrange appointments
- Ensuring all call and completion updates are recorded accurately as per current processes and procedures.
- Escalate calls approaching breach of SLA to the engineer and/or appropriate Team Leader.
- To carry out other ad-hoc admin tasks as requested by the Team Leader. An example will be to provide backfill/coverage for the reporting function which provides M.I. from the ticketing data
Technical Skills
- Understanding of different types of end user IT Infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
- Good understanding of using IT Applications i.e MS Excel, Service Now and Outlook
Business Skills
- Ability to interact with HCL/Clientso as to ensure that the service is polite, efficient and responsive
- A self-starter with ability to work on their own initiative
- To work through issues analytically to a successful conclusion
- Ability to provide consistent, excellent support to entire staff, representing a variety of personalities and management levels
- Strong written and verbal communication skills (English and local language)
- Must be detail oriented and self-motivating
- Ability to make quick, accurate, decisive decisions in order for service delivery to meet
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