Customer Service Specialist Location: Portsmouth Salary: £26,000-£30000 Hours : Shifts between Monday and Sunday on a 6-week rota – 7.45am to 8.15pm Start date : April 2026 Dynamite recruitment is proud to be working with a very unique global business who are ion search for latened Customer Service Executives We are seeking a Customer Service Specialist to join our client’s specialist assistance team and support customers with their needs via email and on the telephone This is a fast-paced, rewarding role providing real-time support to customers around the world. You will act as a lifeline, handling cases ranging from simple medical queries to urgent, complex emergencies. Key Duties:
- Handle customer calls and emails, providing timely and empathetic support
- Coordinate with medical teams, hospitals, airlines, and rescue services globally
- Progress cases to resolution while ensuring excellent customer experience
- Provide reassurance and support to distressed or anxious customers
- Maintain accurate records and liaise with internal teams and external partners
What We Are Looking For:
- Excellent written and verbal communication skills
- Excellent communication skills
- Calm, organised, and resilient under pressure
- High computer literacy and attention to detail
- Ability to multitask and switch between calls and emails
- Previous customer service, or telephony experience is required
Training & Working Pattern:
- Structured six-week training (Monday-Friday, 9:00-17:30)
- 40 hours per week on a rota, shifts between 07:45 and 20:15, including weekends
Salary & Progression:
- Salary between £26,000-£31500
- First pay rise after six-month probation
This role is ideal for candidates who want to make a real difference in urgent situations, enjoy variety, and thrive in a dynamic environment. Apply now to join a supportive team and start a career where every day is meaningful….