Head of Sundry and Adult Social Care Collections
Permanent
Grade 7 – £66,627 – £85,845
Consultation grade – subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
We are seeking a senior, delivery focused leader to head up this critical income and debt service at a time of significant change. As Head of Sundry and Adult Social Care Collection, you will lead the strategic and operational delivery of sundry debt and Adult Social Care collections. This role will play a key part in the transition of these services into the Revenues and Benefits portfolio, helping to align the service, strengthen controls and embed consistent, high performing collection practices across your portfolio.
You’ll drive performance, maximise income, modernise collection and recovery processes as well as lead and motivate a large workforce through the improved use of data, digital solutions and strong financial governance. You'll ensure our customer journeys are exemplary and that the service provides best value to the residents and businesses of Birmingham.
You Will Bring
- Senior leadership experience in collections, debt recovery or income services
- A strong track record of improving performance and delivering service transformation
- Experience managing complex budgets and leading large teams
- Confidence working through organisational change
- A customer‑focused, data‑led and commercially minded approach
We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. For this level of role, ethnic minorities are underrepresented, so we will use positive action to support a diverse shortlist. This may mean that recruitment times are a little longer, but we think this is worth it.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
We will conduct a Disclosure and Barring Service (DBS) check.
#J-18808-Ljbffr”, “datePosted”: “2026-05-16”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Birmingham City Council”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__433586448__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=110” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “West Midlands” } } }Head of Sundry and Adult Social Care Collections
PermanentGrade 7 – £66,627 – £85,845Consultation grade – subject to formal evaluation under the Pay Equity ReviewWorking 36.5 hours per weekSponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
We are seeking a senior, delivery focused leader to head up this critical income and debt service at a time of significant change. As Head of Sundry and Adult Social Care Collection, you will lead the strategic and operational delivery of sundry debt and Adult Social Care collections. This role will play a key part in the transition of these services into the Revenues and Benefits portfolio, helping to align the service, strengthen controls and embed consistent, high performing collection practices across your portfolio.
You’ll drive performance, maximise income, modernise collection and recovery processes as well as lead and motivate a large workforce through the improved use of data, digital solutions and strong financial governance. You’ll ensure our customer journeys are exemplary and that the service provides best value to the residents and businesses of Birmingham.
You Will Bring
- Senior leadership experience in collections, debt recovery or income services
- A strong track record of improving performance and delivering service transformation
- Experience managing complex budgets and leading large teams
- Confidence working through organisational change
- A customer‑focused, data‑led and commercially minded approach
We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. For this level of role, ethnic minorities are underrepresented, so we will use positive action to support a diverse shortlist. This may mean that recruitment times are a little longer, but we think this is worth it.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
We will conduct a Disclosure and Barring Service (DBS) check.
#J-18808-Ljbffr…