{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Ralph Lauren Hospitality Operations Manager”, “description”: “
Position Overview
We are seeking an experienced Manager to lead our Ralph's Coffee operations for EU locations based at our prestigious flagship store on New Bond Street. This role requires a passionate hospitality professional who embodies the Ralph Lauren ethos while delivering exceptional customer experiences in our sophisticated coffee environment.
Essential Duties & Responsibilities
- Oversee daily operations across EU locations and new café openings, ensuring smooth service delivery and operational excellence
- Lead, train, and support staff on service standards, product preparation, and equipment maintenance
- Drive sales performance through strategic initiatives while controlling costs, monitoring inventory, and managing P&L
- Maintain quality control standards for coffee, food safety compliance, and operational audits
- Develop SOPs and operational flows, working closely with retail teams for seamless integration
- Manage vendor relationships for products, equipment, and café maintenance
- Support new store openings planning, licensing coordination, and new location development including floor plans and equipment requirements
- Collaborate with regional management and marketing teams on activations and business opportunities
- Conduct site visits to ensure Ralph's Coffee standards and quality consistency
- Handle customer feedback and complaints, ensuring exceptional guest experiences across EMEA
- Coordinate logistics between stores, partners, and landlords to meet operational requirements
Experience, Skills & Knowledge
- At least 2 full strategic cycles management experience in coffee
- At least 2 full strategic cycles working as an operation/café manager
- Qualified to at least level 3 in food and hygiene
- Flexible approach (ability to be multi-skilled)
- Willingness to learn & work overseas
- A creative problem solver willing to take on challenges
- A self-starting, organised and driven person
- Strong business acumen
- Presentable and able to follow uniform brand standards
- Exemplary management skills
- Excellent organizational and time management skills
- Effective communication skills
- Exceptional customer service skills
Company: BoF Careers
Location: London
Job Description:
Position Overview
We are seeking an experienced Manager to lead our Ralph’s Coffee operations for EU locations based at our prestigious flagship store on New Bond Street. This role requires a passionate hospitality professional who embodies the Ralph Lauren ethos while delivering exceptional customer experiences in our sophisticated coffee environment.
Essential Duties & Responsibilities
- Oversee daily operations across EU locations and new café openings, ensuring smooth service delivery and operational excellence
- Lead, train, and support staff on service standards, product preparation, and equipment maintenance
- Drive sales performance through strategic initiatives while controlling costs, monitoring inventory, and managing P&L
- Maintain quality control standards for coffee, food safety compliance, and operational audits
- Develop SOPs and operational flows, working closely with retail teams for seamless integration
- Manage vendor relationships for products, equipment, and café maintenance
- Support new store openings planning, licensing coordination, and new location development including floor plans and equipment requirements
- Collaborate with regional management and marketing teams on activations and business opportunities
- Conduct site visits to ensure Ralph’s Coffee standards and quality consistency
- Handle customer feedback and complaints, ensuring exceptional guest experiences across EMEA
- Coordinate logistics between stores, partners, and landlords to meet operational requirements
Experience, Skills & Knowledge
- At least 2 full strategic cycles management experience in coffee
- At least 2 full strategic cycles working as an operation/café manager
- Qualified to at least level 3 in food and hygiene
- Flexible approach (ability to be multi-skilled)
- Willingness to learn & work overseas
- A creative problem solver willing to take on challenges
- A self-starting, organised and driven person
- Strong business acumen
- Presentable and able to follow uniform brand standards
- Exemplary management skills
- Excellent organizational and time management skills
- Effective communication skills
- Exceptional customer service skills
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Posted: May 6th, 2026