{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Regional Credit Controller”, “description”: “
The Regional Credit Controller reports into the Service Regional Collections Team Leader and is responsible for conducting collection activities, managing debtors, ensuring timely payments, reconciling accounts, and resolving account queries, invoice disputes, and aged debt recovery for regional customers.
Responsibilities
- Taking responsibility for debt accounts to ensure the monies owed are collected in line with agreed payment days and any outstanding issues are resolved.
- Ensuring that debt is collected within set targets and outstanding monies are actively chased.
- Identifying, recording, and processing end-to-end dispute resolution.
- Conducting collection calls in a structured way and updating and maintaining notes in multiple systems.
- Managing customers with complex billing requirements across multiple sites.
- Recording invoice disputes in the credit management system.
- Resolving invoice disputes, conducting investigation through to root cause resolution, and implementing system or process fixes.
- Processing credit and credit-rebill requests in the system as required.
- Responsible for account reconciliations end-to-end AR.
- Attending regular regional debt calls and ledger reviews.
- Building and maintaining excellent working relationships with customers and internal key stakeholders.
Skills & Experiences
- Minimum two years’ experience of Credit Control and Debt Collection or Customer Service dispute resolution.
- Comfortable working in a high volume and fast-paced environment.
- Service background is preferred.
- Good communication skills in both written and spoken English.
- CRM, Salesforce experience is beneficial.
- User knowledge of SAP is desirable.
- Sound IT skills – Intermediate Excel (Pivot Tables, VLU).
- Competent negotiator and influencer.
- Detail focused.
- Collaborative team player and able to work independently.
Company: KONE
Location: Woking
Job Description:
The Regional Credit Controller reports into the Service Regional Collections Team Leader and is responsible for conducting collection activities, managing debtors, ensuring timely payments, reconciling accounts, and resolving account queries, invoice disputes, and aged debt recovery for regional customers.
Responsibilities
- Taking responsibility for debt accounts to ensure the monies owed are collected in line with agreed payment days and any outstanding issues are resolved.
- Ensuring that debt is collected within set targets and outstanding monies are actively chased.
- Identifying, recording, and processing end-to-end dispute resolution.
- Conducting collection calls in a structured way and updating and maintaining notes in multiple systems.
- Managing customers with complex billing requirements across multiple sites.
- Recording invoice disputes in the credit management system.
- Resolving invoice disputes, conducting investigation through to root cause resolution, and implementing system or process fixes.
- Processing credit and credit-rebill requests in the system as required.
- Responsible for account reconciliations end-to-end AR.
- Attending regular regional debt calls and ledger reviews.
- Building and maintaining excellent working relationships with customers and internal key stakeholders.
Skills & Experiences
- Minimum two years’ experience of Credit Control and Debt Collection or Customer Service dispute resolution.
- Comfortable working in a high volume and fast-paced environment.
- Service background is preferred.
- Good communication skills in both written and spoken English.
- CRM, Salesforce experience is beneficial.
- User knowledge of SAP is desirable.
- Sound IT skills – Intermediate Excel (Pivot Tables, VLU).
- Competent negotiator and influencer.
- Detail focused.
- Collaborative team player and able to work independently.
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Posted: May 17th, 2026