An exciting opportunity has arisen for a Credit Control Supervisor to join a well-regarded Higher Education organisation based in London. This role is vital in providing high-quality operational and supervisory support to the Credit Control function, ensuring effective debt recovery, accurate account management, and excellent service to internal and external stakeholders.
Key Responsibilities
- Oversee and manage the credit control process to ensure timely collection of outstanding debt
- Supervise and support credit control staff, monitoring workloads and performance
- Proactively chase overdue balances via phone, email, and written correspondence
- Review aged debt reports and implement appropriate recovery actions
- Investigate and resolve complex payment queries and disputes in a timely manner
- Ensure accurate allocation of payments and reconciliations of customer accounts
- Maintain accurate financial records in accordance with internal procedures and audit requirements
- Support escalated cases, including recommending further recovery action where necessary
- Manage shared finance inboxes, ensuring queries are responded to promptly and professionally
- Support month-end reporting, controls, and reconciliation processes
- Contribute to continuous improvement activities within the Credit Control team
Ideal Candidate Profile
- Proven experience in a credit control role, with experience supervising or supporting others
- Strong knowledge of debt recovery processes and financial controls
- Confident communication and negotiation skills
- Excellent attention to detail and organisational capability
- Ability to manage competing priorities and meet deadlines
- Customer-focused approach with a professional and resilient manner
- Strong IT skills, including Excel and experience with financial systems
- Proactive, adaptable, and comfortable operating in a busy environment
Location: London
Working Pattern: Hybrid
Hours: 35.5 hours per week
Length: 3-month temporary contract
Start Date: ASAP
Rate: £250 per day (Umbrella)
#J-18808-Ljbffr”, “datePosted”: “2026-05-18”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Venn Group”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__435630981__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }An exciting opportunity has arisen for a Credit Control Supervisor to join a well-regarded Higher Education organisation based in London. This role is vital in providing high-quality operational and supervisory support to the Credit Control function, ensuring effective debt recovery, accurate account management, and excellent service to internal and external stakeholders.
Key Responsibilities
- Oversee and manage the credit control process to ensure timely collection of outstanding debt
- Supervise and support credit control staff, monitoring workloads and performance
- Proactively chase overdue balances via phone, email, and written correspondence
- Review aged debt reports and implement appropriate recovery actions
- Investigate and resolve complex payment queries and disputes in a timely manner
- Ensure accurate allocation of payments and reconciliations of customer accounts
- Maintain accurate financial records in accordance with internal procedures and audit requirements
- Support escalated cases, including recommending further recovery action where necessary
- Manage shared finance inboxes, ensuring queries are responded to promptly and professionally
- Support month-end reporting, controls, and reconciliation processes
- Contribute to continuous improvement activities within the Credit Control team
Ideal Candidate Profile
- Proven experience in a credit control role, with experience supervising or supporting others
- Strong knowledge of debt recovery processes and financial controls
- Confident communication and negotiation skills
- Excellent attention to detail and organisational capability
- Ability to manage competing priorities and meet deadlines
- Customer-focused approach with a professional and resilient manner
- Strong IT skills, including Excel and experience with financial systems
- Proactive, adaptable, and comfortable operating in a busy environment
Location: London
Working Pattern: Hybrid
Hours: 35.5 hours per week
Length: 3-month temporary contract
Start Date: ASAP
Rate: £250 per day (Umbrella)
#J-18808-Ljbffr…