Senior IT Operations Engineer (Corporate Engineering)

Requirements

• Communicate clearly and confidently, translating complex technical concepts into approachable, actionable guidance
• Bring a strong customer-service mindset and a bias toward thoughtful, reliable execution
• Have hands-on experience administering SaaS tools such as Google Workspace, with an understanding of how to scale them in growing organizations
• Demonstrate solid knowledge of identity and access management best practices (experience with Okta strongly preferred)
• Be comfortable supporting macOS environments and managing a distributed device fleet (Jamf experience is a plus)
• Collaborate effectively within a globally distributed team, valuing shared standards, documentation, and peer support
• Take ownership while remaining a strong team player—seeking input, sharing context, and helping others succeed
• Thrive in fast-paced, high-growth environments with evolving priorities and imperfect information
• Operate with autonomy and sound judgment, knowing when to lead and when to ask for input
• Ability to work in our London office in a hybrid setting (3 days per week)
• Open to using AI to amplify their skills and strengthen their work – demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact

What the job involves

• As a Senior IT Operations Engineer you’ll be responsible for supporting our fleet of Vantan’s with their day-to-day technology needs, as well as work to set up processes and workflows to enhance the overall employee experience at Vanta
• Reporting to the Corporate Engineering Manager, this position is responsible for maintaining quality services and driving change for the business across our international offices
• The Corporate Engineering (CE) team is an employee-facing team with a mission to provide Vantan’s with a secure and stellar experience with the tools and technologies they need to do their best work, regardless of where they are
• This role will be the first point of contact for our international Vantan’s and ensure that every Vantan gets the support they need regardless of their timezone
• Serve as a senior regional owner for IT operations in London, supporting day-to-day employee needs including onboarding, offboarding, access management, and asset lifecycle management
• Act as a reliable point of contact for international Vantans, ensuring consistent support across time zones in partnership with the global EE team
• Help define, implement, and evolve IT policies, standards, and best practices with a focus on security, usability, and scalability
• Design and improve operational workflows that are repeatable, well-documented, and aligned with company security requirements
• Manage installations, upgrades, and configurations for company-owned devices, primarily macOS
• Partner cross-functionally with People, Security, Workplace, and other teams to identify gaps, propose solutions, and deliver improvements
• Contribute to team-wide initiatives by sharing knowledge, mentoring more junior teammates, and participating in operational planning
• Build strong, trusted relationships with stakeholders by proactively identifying opportunities to improve the employee technology experience
• Create and maintain clear, high-quality documentation to support scale, consistency, and shared ownership across the team

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