Job Description
Do you want an exciting opportunity to join the Recoveries team within the Student Awards Agency Scotland (SAAS) as a Specialist Recoveries Officer?
You will play a pivotal role in the recovery process and work as part of a fast paced team. Undertake work where escalation of our standard recovery process is required, progressing civil route and dealing with specialist bursaries. Work as part of the wider recoveries team providing support and advice to Recoveries Officers but have no line management responsibility. You will have excellent communication skills, communicating with internal and external stakeholders via email and telephone.
Supporting students and linking to our SAAS corporate value ‘to put customers at the heart of everything we do.
Responsibilities
- Managing the overpayments of students which include specialist funded schemes, gathering and maintaining an accurate record of repayments.
- Assisting Managers with forecasting and providing Management Information, running reports.
- Investigating and progressing complex cases and providing support to Recoveries Officers.
- Coaching, mentoring and training new members of staff on current processes and proven ability to work effectively in a changing environment and contributing to overcoming challenges.
- Adding cases to the Debt Management System, identifying and implementing appropriate debt recovery action by email, telephone call or by letter following appropriate guidelines.
- Liaising with Solicitors and Sheriff Officers to begin legal actions and progressing court action and making decisions within current guidelines on whether court action is necessary and appropriate.
- Working closely with Finance colleagues in the reconciliation of overpayments.
- Investigating payments that cannot be reconciled and refunding debtors in the case of overpayments.
- Assist with the complex Dentistry intake and reviewing all the correspondence from Policy and Solicitors following the outcome of the current legal hearing.
- Assist with the HMRC data pilot.
Job Description
Do you want an exciting opportunity to join the Recoveries team within the Student Awards Agency Scotland (SAAS) as a Specialist Recoveries Officer?
You will play a pivotal role in the recovery process and work as part of a fast paced team. Undertake work where escalation of our standard recovery process is required, progressing civil route and dealing with specialist bursaries. Work as part of the wider recoveries team providing support and advice to Recoveries Officers but have no line management responsibility. You will have excellent communication skills, communicating with internal and external stakeholders via email and telephone.
Supporting students and linking to our SAAS corporate value ‘to put customers at the heart of everything we do.
Responsibilities
- Managing the overpayments of students which include specialist funded schemes, gathering and maintaining an accurate record of repayments.
- Assisting Managers with forecasting and providing Management Information, running reports.
- Investigating and progressing complex cases and providing support to Recoveries Officers.
- Coaching, mentoring and training new members of staff on current processes and proven ability to work effectively in a changing environment and contributing to overcoming challenges.
- Adding cases to the Debt Management System, identifying and implementing appropriate debt recovery action by email, telephone call or by letter following appropriate guidelines.
- Liaising with Solicitors and Sheriff Officers to begin legal actions and progressing court action and making decisions within current guidelines on whether court action is necessary and appropriate.
- Working closely with Finance colleagues in the reconciliation of overpayments.
- Investigating payments that cannot be reconciled and refunding debtors in the case of overpayments.
- Assist with the complex Dentistry intake and reviewing all the correspondence from Policy and Solicitors following the outcome of the current legal hearing.
- Assist with the HMRC data pilot.
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