CRM Manager – Belfast

Job description Belfast Permanent | Full-Time | Hours per Week Salary: £35,000 per annum OTE: £38,500BenefitsAnnual bonus / rewards scheme29 days annual leave including public holidaysRising to 36 days annual leave after successful probationPension from day onePrivate healthcare from day oneLife assurance cover from day oneOpportunity to lead CRM improvements and system enhancement projectsExposure to senior stakeholders across IrelandFast-paced, collaborative working environmentLong-term career development within an established businessCRM Manager – BelfastStaffline Recruitment Ireland is seeking a CRM Manager to join its Belfast-based IT team.This is an excellent opportunity for an experienced systems professional to take ownership of Staffline’s CRM platform and associated applications, supporting the ongoing development of Stellar and wider business improvement plans. The successful candidate will play a key role in maintaining system performance, improving data quality, delivering projects, supporting users and driving continuous improvement.As CRM Manager, you will act as the main point of contact for the CRM system, overseeing day-to-day performance, troubleshooting issues, delivering enhancements and liaising with the CRM provider. You will also work closely with senior stakeholders across the business to ensure the system supports operations effectively and provides valuable reporting and insight.This role is ideal for someone with experience in CRM support, business systems analysis, IT projects, stakeholder engagement, reporting and process improvement.Key ResponsibilitiesAct as the main point of contact for the CRM application and associated systemsManage and maintain the CRM database, ensuring data accuracy, reliability and usabilityTroubleshoot system issues and support users across the businessIdentify, manage and implement CRM enhancements and upgradesLead and support CRM-related projects from planning through to deliveryDevelop insightful reports and management information for the Executive teamWork closely with the CRM provider and development team to improve system functionalitySupport process improvement across the business through effective use of CRM toolsDeliver training to staff and create guidance or support materials where requiredBuild strong relationships with internal stakeholders across Northern Ireland and the Republic of IrelandMonitor system performance and support continuous improvement initiativesEssential CriteriaAt least 1 year’s experience in business systems analysis, IT projects, or implementing IT solutions with internal customersStrong analytical skills with a willingness to learn and developExcellent interpersonal and communication skillsStrong attention to detail and a proactive approachAwareness of incident and problem management processesStrong written and verbal communication skillsGood working knowledge of Microsoft Office, including ExcelFull clean driving licence, with flexibility for occasional travel across Northern Ireland and the Republic of IrelandDesirable CriteriaExperience in any of the following would be advantageous:CRM application supportProject administrationCustomer serviceCreating training materialsDelivering staff trainingChange management and process improvementPresenting to stakeholders and senior teams…