Customer Service Officer (23034) Bristol, England
Salary: GBP30000 – GBP32000 per annum + 20Days + Banks
Customer Service Officer
Bristol
Monday-Friday Days
- 20 Days Holiday + Banks
Our client is a leading industrial manufacturing company, with a reputation for product quality which is second to none and industry leading standards. They are looking for a charismatic, driven and hands-on Customer Service Officer to liaise with customers and provide and process information in response to enquiries, concerns and requests about products and services in a timely manner.
Role & Responsibilities
- Manage key customer accounts, ensuring satisfaction, timely communication, and order accuracy.
- Act as the primary liaison between customers and internal teams (production, purchasing, quality, and finance).
- Monitor and report on order status, performance against budget, and customer trends.
- Ensure all orders meet ISO 9001 standards and company contract review procedures.
- Handle daily tasks including stock level monitoring, sales reporting, and enforcing minimum order quantities.
- Lead and document customer visits, ensuring clear follow-up and action plans.
- Maintain office professionalism, including response times, order handling standards, and customer service.
- Provide regular performance updates to the Operations Director, including KPIs and variance reporting.
- Support proactive sales efforts through outbound calls, lead follow-up, and stock sale targeting.
Knowledge, Skills & Experience
- Proven experience managing multiple customer accounts with attention to service quality and accuracy.
- Strong coordination with cross-functional departments to fulfill customer requirements and resolve issues.
- Knowledge and application of ISO 9001 quality procedures in sales operations.
- Skilled in reporting key metrics such as order performance (OTIF), sales variances, and customer activity.
- Ability to enforce operational standards including order thresholds, carriage control, and stock initiatives.
- Demonstrated ability to support and maintain structured office environments, ensuring policy compliance and effective team operations.
Customer Service Officer (23034) Bristol, England
Salary: GBP30000 – GBP32000 per annum + 20Days + Banks
Customer Service Officer
Bristol
Monday-Friday Days
- 20 Days Holiday + Banks
Our client is a leading industrial manufacturing company, with a reputation for product quality which is second to none and industry leading standards. They are looking for a charismatic, driven and hands-on Customer Service Officer to liaise with customers and provide and process information in response to enquiries, concerns and requests about products and services in a timely manner.
Role & Responsibilities
- Manage key customer accounts, ensuring satisfaction, timely communication, and order accuracy.
- Act as the primary liaison between customers and internal teams (production, purchasing, quality, and finance).
- Monitor and report on order status, performance against budget, and customer trends.
- Ensure all orders meet ISO 9001 standards and company contract review procedures.
- Handle daily tasks including stock level monitoring, sales reporting, and enforcing minimum order quantities.
- Lead and document customer visits, ensuring clear follow-up and action plans.
- Maintain office professionalism, including response times, order handling standards, and customer service.
- Provide regular performance updates to the Operations Director, including KPIs and variance reporting.
- Support proactive sales efforts through outbound calls, lead follow-up, and stock sale targeting.
Knowledge, Skills & Experience
- Proven experience managing multiple customer accounts with attention to service quality and accuracy.
- Strong coordination with cross-functional departments to fulfill customer requirements and resolve issues.
- Knowledge and application of ISO 9001 quality procedures in sales operations.
- Skilled in reporting key metrics such as order performance (OTIF), sales variances, and customer activity.
- Ability to enforce operational standards including order thresholds, carriage control, and stock initiatives.
- Demonstrated ability to support and maintain structured office environments, ensuring policy compliance and effective team operations.
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