Retail Customer Advisor (Bangor – Wales) – 24 hours

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Overview

Location: Menai Court Unit 2, Garth Road, Bangor, United Kingdom, LL57 2RG

Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance

Working Hours: 24 hours across 4 days per week, including weekends on a rotation basis

Key Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.

Qualifications

• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.

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