Facilities & Office Services Team Lead

Equans is looking for a Facilities & Office Services Team Lead to join our team based in Quorum Business Park on a permanent basis. This is a full‑time role working 40 hours per week. On offer is a competitive salary and benefits package.

You’ll be based at our brand new, super modern Shared Services office in Newcastle. It is a dynamic multifunctional operation where our people are committed to delivering great services that enable our business to meet its goals.

Responsibilities

• Function as the point of contact for all activities pertaining to running an office.
• Organise day‑to‑day office operations.
• Respond to customer enquiries and complaints.
• Manage/setup meeting rooms for visitors, as required.
• Ensure cleaning contractors meet all requirements.
• Deliver an efficient and effective service for staff and visitors, providing excellent customer/employee/visitor experience.
• Ensure all relevant facilities within the remit of the offices are well‑maintained and can stand up to internal & external audits.
• Develop and implement administrative systems/processes (i.e., visitor management system, record management, management of post facilities, and manage 3rd party contracts/service providers).
• Track office expenditures/manage office budget and work closely with line manager & EBS finance business partner.
• Ensure all statutory and/or planned maintenance is up to date; arrange any repairs/remedial works in prompt order.
• Ensure service providers and contractors meet all requirements, including following Equans safety requirements.

Benefits

• 24 days annual leave (+ public holidays).
• Free parking.
• Life Cover equivalent to 1.5 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Qualifications

• People management/leadership experience.
• Experience in an office/facilities management role, including the provision of management information (reports).
• Knowledge/experience to manage/work with contractors.
• Managing Health and Safety within an office environment.
• Operational planning.
• Supporting multiple stakeholders.
• Willingness for additional training as required (i.e., fire warden, CPR).
• Good working knowledge of the MS Office suite.
• Ability to prioritise work and work under pressure.
• Excellent organisation and time management.
• Experience working with and engaging contractors to support HVAC, lighting, and other office facility management needs.
• Excellent interpersonal, oral, and written communication; the ability to work with all levels of staff across the wider organisation.
• Confidence to lead and motivate others.
• Attention to detail.

This role includes a Basic DBS check; therefore the ability to pass is essential.

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