Reading
£28,840 pa DOE, OTE £31,000
⏰ 8am-5pm Monday to Friday. 1 in 4 Saturdays.
Your Role
We are looking for an experienced and dedicated Parts Advisor to support our growing team and deliver exceptional service to our valued customers. This is a fantastic opportunity for someone who is passionate about customer care, has a strong understanding of parts operations, and brings a commercial mindset to maximise stock control and sales. You’ll play a key role in ensuring the smooth running of our parts department, contributing to both customer satisfaction and business performance. If you’re ready to take the next step in your career and be part of a dynamic, forward-thinking team, we’d love to hear from you.
Day to day, you will be:
- Greeting parts customers on site, making them feel welcome and providing exceptional customer service
- Assisting technicians by looking up parts needed for vehicle repair
- Answering phone calls and assisting walk-ins and wholesale customers with their part needs
- Stock checking, warehouse keeping etc
- Tracking and booking in all incoming or outgoing parts for a dealership
- Locating available parts when the dealership is out of stock and thinking outside the box to ensure we keep customer vehicles on the road
- Handling parts payment collection and making sure all parts are billed appropriately
- Packaging and shipping parts back to the manufacturer
- Refer to parts manual to identify the right part for the make and model and year of vehicles being serviced
- Autoline/ Kerridge experience
This role will be a great fit for you if:
- You have previous working experience as a Parts Advisor or in a parts position within the automotive industry and have strong parts knowledge.
- Thrives in a fast‑paced environment.
- Have exceptional communication skills and love delivering brilliant customer service.
- Retail counter and phone experience desirable.
- You are computer literate and confident using technology.
- Ability to use all appropriate modules of Keyloop/Kerridge.
Our Values & Behaviours
We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. You can read more about our values and the behaviours on our website.
Rewarding
I am grateful. I am courageous. I am curious.
✔️Reliable
I am honest. I am attentive. I am trustworthy.
…