Proud to serve. Proud to keep justice going.
Our Delivery Managers play a critical role helping deliver justice. If you’re customer‑focused, intent on delivering excellent service, and enthusiastic about leading and motivating a team, this role offers a pivotal position within Courts.
About HM Courts & Tribunals Service (HMCTS)
HM Courts & Tribunals Service is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. We support our service users and colleagues within HMCTS, ensuring access to potentially life‑changing justice.
About Your Role
Servicing the Nottingham Court within HMCTS’ East Midlands region, you will work closely with the Operations Manager and Court Delivery Managers. Your key responsibilities include:
- Leading and managing the court team to ensure smooth operation and high‑quality customer service.
- Meeting operational needs and delivering performance objectives.
- Building positive working relationships with the judiciary, supporting agencies, voluntary groups and court users.
- Implementing continuous improvement initiatives to enhance operational efficiency.
- Managing complaints, completing corrective actions within set timescales.
- Ensuring compliance with Health and Safety, IT/Workstation standards and reporting court facilities issues to HMCTS Estates.
Key Qualifications and Skills
- Hands‑on problem‑solving with strong engagement across all levels.
- Effective leadership with the ability to motivate, develop and support a team.
- Excellent communication skills, capable of interacting with all court users and stakeholders.
- Proven experience in planning, setting local priorities and aligning with national/regional strategies.
- Ability to manage budgets, allocate resources and oversee training and development.
- Commitment to customer service, employee engagement and continuous professional improvement.
Working Hours and Location
- Standard full‑time: 37 hours per week. Part‑time, flexible and job‑sharing arrangements are considered where they meet the role’s demands.
- Location: Nottingham Justice Centre, Carrington Street, Nottingham NG2 1EE or Nottingham County Court, 60 Canal Street, Nottingham, NG1 7EJ.
Benefits
- Annual leave: 25 days on appointment, increasing to 30 days after five years of service. Additional leave for part‑time posts calculated pro‑rata.
- Option to buy or sell up to three days of leave each year.
- Paid public holidays and one privilege day.
- Health & Safety and IT compliance training.
- Pension: choice of Civil Service pension schemes.
- Extensive training and development opportunities.
- Employee networks for minority groups, disabilities, caring responsibilities, women and LGBTQ+ employees.
- Family‑friendly policies including reduced hours, job sharing, flexible benefits, childcare vouchers and tax‑free childcare.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for screen‑based employees.
Equality, Diversity and Inclusion
- Disability Confident employer: we offer reasonable adjustments and interview opportunities to suitably qualified disabled candidates.
- Veterans Initiative: guaranteed interview scheme for former armed forces members meeting minimum criteria.
- Redeployment Interview Scheme: opportunities for those at risk of redundancy.
- Open to UK nationals, Republic of Ireland nationals, Commonwealth nationals with right to work in the UK, EU/Switzerland/Norway/Iceland/Liechtenstein nationals and family members with settled or pre‑settled status, and other eligible nationalities as outlined.
Skilled Worker Visa
This role is not eligible for new Skilled Worker visas under the current immigration rules. Eligibility for existing skilled workers and status considerations are noted in the full job description.
Interview Stage Assessments
- Behaviours assessed: Changing and Improving, Leadership, Communicating and Influencing.
- Security check required: DBS Basic.
- Artificial Intelligence usage: all statements must be truthful and original.
*This description is provided for the role. For complete details, refer to the attached job description. All information is accurate as of the date of publication.*
#J-18808-Ljbffr”, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Ministry of Justice”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__436988104__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=294” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Nottingham” } } }Proud to serve. Proud to keep justice going.
Our Delivery Managers play a critical role helping deliver justice. If you’re customer‑focused, intent on delivering excellent service, and enthusiastic about leading and motivating a team, this role offers a pivotal position within Courts.
About HM Courts & Tribunals Service (HMCTS)
HM Courts & Tribunals Service is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. We support our service users and colleagues within HMCTS, ensuring access to potentially life‑changing justice.
About Your Role
Servicing the Nottingham Court within HMCTS’ East Midlands region, you will work closely with the Operations Manager and Court Delivery Managers. Your key responsibilities include:
- Leading and managing the court team to ensure smooth operation and high‑quality customer service.
- Meeting operational needs and delivering performance objectives.
- Building positive working relationships with the judiciary, supporting agencies, voluntary groups and court users.
- Implementing continuous improvement initiatives to enhance operational efficiency.
- Managing complaints, completing corrective actions within set timescales.
- Ensuring compliance with Health and Safety, IT/Workstation standards and reporting court facilities issues to HMCTS Estates.
Key Qualifications and Skills
- Hands‑on problem‑solving with strong engagement across all levels.
- Effective leadership with the ability to motivate, develop and support a team.
- Excellent communication skills, capable of interacting with all court users and stakeholders.
- Proven experience in planning, setting local priorities and aligning with national/regional strategies.
- Ability to manage budgets, allocate resources and oversee training and development.
- Commitment to customer service, employee engagement and continuous professional improvement.
Working Hours and Location
- Standard full‑time: 37 hours per week. Part‑time, flexible and job‑sharing arrangements are considered where they meet the role’s demands.
- Location: Nottingham Justice Centre, Carrington Street, Nottingham NG2 1EE or Nottingham County Court, 60 Canal Street, Nottingham, NG1 7EJ.
Benefits
- Annual leave: 25 days on appointment, increasing to 30 days after five years of service. Additional leave for part‑time posts calculated pro‑rata.
- Option to buy or sell up to three days of leave each year.
- Paid public holidays and one privilege day.
- Health & Safety and IT compliance training.
- Pension: choice of Civil Service pension schemes.
- Extensive training and development opportunities.
- Employee networks for minority groups, disabilities, caring responsibilities, women and LGBTQ+ employees.
- Family‑friendly policies including reduced hours, job sharing, flexible benefits, childcare vouchers and tax‑free childcare.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for screen‑based employees.
Equality, Diversity and Inclusion
- Disability Confident employer: we offer reasonable adjustments and interview opportunities to suitably qualified disabled candidates.
- Veterans Initiative: guaranteed interview scheme for former armed forces members meeting minimum criteria.
- Redeployment Interview Scheme: opportunities for those at risk of redundancy.
- Open to UK nationals, Republic of Ireland nationals, Commonwealth nationals with right to work in the UK, EU/Switzerland/Norway/Iceland/Liechtenstein nationals and family members with settled or pre‑settled status, and other eligible nationalities as outlined.
Skilled Worker Visa
This role is not eligible for new Skilled Worker visas under the current immigration rules. Eligibility for existing skilled workers and status considerations are noted in the full job description.
Interview Stage Assessments
- Behaviours assessed: Changing and Improving, Leadership, Communicating and Influencing.
- Security check required: DBS Basic.
- Artificial Intelligence usage: all statements must be truthful and original.
*This description is provided for the role. For complete details, refer to the attached job description. All information is accurate as of the date of publication.*
#J-18808-Ljbffr…