VodafoneThree- Principal Broadband Analytics Specialist
Location: Homebased
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday
Our homebased working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative and simply connect. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
What you’ll do
- You will design and deliver proactive broadband use cases using Zhilabs to detect service issues early and improve customer experience.
- You will develop and maintain clean, efficient code and scripts (e.g., Python, SQL) to support proactive user stories and automation.
- You will build and optimise dashboards that visualise network and customer metrics, enabling fast and confident decision‑making.
- You will lead technical delivery of proactive initiatives from concept through backlog shaping, testing, and go‑live readiness.
- You will apply predictive modelling techniques to forecast service degradation and prevent customer impact.
- You will implement workflow automations that reduce manual effort and support scalable, end‑to‑end delivery.
- You will collaborate with cross‑functional teams to validate use cases via A/B testing and ensure alignment with customer and business outcomes.
- You will host regular interlock sessions to review defects, share insights, and identify new proactive opportunities.
Who you are
- Proficient in Python and SQL; experience with APIs and automation tools.
- Strong data analysis skills and experience with large datasets.
- Skilled in dashboard creation using Power BI or Tableau.
- Familiar with broadband service issues and repair processes.
- Agile working experience and strong communication skills.
- Ability to translate technical insights into business outcomes.
- Strong background in service operations, technical delivery, or proactive service enablement.
- Experience leading automation and data‑driven fault prevention initiatives, including the use of A/B testing to validate improvements.
- Extensive experience and deep knowledge in Fixed and Mobile Network Design, Capacity and Performance management.
- Experience in brand‑friendly communication through SMS, email, voice campaigns.
- Experience building relationships across teams and partners.
- Experience in CPE configuration and management using TR69 and other protocols.
What we offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top‑notch parental leave policies.
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators' standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance.
#J-18808-Ljbffr”, “datePosted”: “2026-05-02”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Vodafone”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__420920905__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “” } } }VodafoneThree- Principal Broadband Analytics Specialist
Location: Homebased
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday
Our homebased working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative and simply connect. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
What you’ll do
- You will design and deliver proactive broadband use cases using Zhilabs to detect service issues early and improve customer experience.
- You will develop and maintain clean, efficient code and scripts (e.g., Python, SQL) to support proactive user stories and automation.
- You will build and optimise dashboards that visualise network and customer metrics, enabling fast and confident decision‑making.
- You will lead technical delivery of proactive initiatives from concept through backlog shaping, testing, and go‑live readiness.
- You will apply predictive modelling techniques to forecast service degradation and prevent customer impact.
- You will implement workflow automations that reduce manual effort and support scalable, end‑to‑end delivery.
- You will collaborate with cross‑functional teams to validate use cases via A/B testing and ensure alignment with customer and business outcomes.
- You will host regular interlock sessions to review defects, share insights, and identify new proactive opportunities.
Who you are
- Proficient in Python and SQL; experience with APIs and automation tools.
- Strong data analysis skills and experience with large datasets.
- Skilled in dashboard creation using Power BI or Tableau.
- Familiar with broadband service issues and repair processes.
- Agile working experience and strong communication skills.
- Ability to translate technical insights into business outcomes.
- Strong background in service operations, technical delivery, or proactive service enablement.
- Experience leading automation and data‑driven fault prevention initiatives, including the use of A/B testing to validate improvements.
- Extensive experience and deep knowledge in Fixed and Mobile Network Design, Capacity and Performance management.
- Experience in brand‑friendly communication through SMS, email, voice campaigns.
- Experience building relationships across teams and partners.
- Experience in CPE configuration and management using TR69 and other protocols.
What we offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top‑notch parental leave policies.
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators’ standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance.
#J-18808-Ljbffr…