{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Octopus in Colour Internship 2026 – Customer Operations Specialist”, “description”: “
Location: London office
Duration: Full time 6th July – 28th August
Pay: London Living Wage (pro rata)
About the role
We are looking for a Customer Operations Intern who can help us deliver our mission to make it seamless for individuals and businesses to make the transition to zero‑carbon driving.
What you’ll do
- Work with colleagues in the customer experience team and other parts of the business to ensure customers receive the best experience during every interaction.
- Receive a crash course in ‘all things Octopus’.
- Support our Customer Operations team in managing customer journeys from contracting right through to car delivery and after, escalating issues where needed.
- Provide feedback on our current service processes and systems and propose changes where necessary, based on prior experience.
- Problem‑solve to ensure everything is ready for the customer to enjoy a smooth transition and remove any blockers that arise.
- Speak to customers on the phone or by email to help aid them on their journey toward driving an EV.
What you’ll need
- No prior knowledge of EVs or the automotive industry required.
- A “can‑do” attitude and a desire to learn by getting stuck in.
- A passion for problem solving and going above and beyond to deliver a great customer experience.
- Experience working independently and as part of a close‑knit team.
- A curious eye for detail and a willingness to spot areas of improvement – we love hearing examples.
- A natural finisher and effective operator – leaving no loose ends.
- Willingness to gain insight into a rapidly growing company and to adopt changes quickly.
Company: Octopus Energy
Location: London
Job Description:
Location: London office
Duration: Full time 6th July – 28th August
Pay: London Living Wage (pro rata)
About the role
We are looking for a Customer Operations Intern who can help us deliver our mission to make it seamless for individuals and businesses to make the transition to zero‑carbon driving.
What you’ll do
- Work with colleagues in the customer experience team and other parts of the business to ensure customers receive the best experience during every interaction.
- Receive a crash course in ‘all things Octopus’.
- Support our Customer Operations team in managing customer journeys from contracting right through to car delivery and after, escalating issues where needed.
- Provide feedback on our current service processes and systems and propose changes where necessary, based on prior experience.
- Problem‑solve to ensure everything is ready for the customer to enjoy a smooth transition and remove any blockers that arise.
- Speak to customers on the phone or by email to help aid them on their journey toward driving an EV.
What you’ll need
- No prior knowledge of EVs or the automotive industry required.
- A “can‑do” attitude and a desire to learn by getting stuck in.
- A passion for problem solving and going above and beyond to deliver a great customer experience.
- Experience working independently and as part of a close‑knit team.
- A curious eye for detail and a willingness to spot areas of improvement – we love hearing examples.
- A natural finisher and effective operator – leaving no loose ends.
- Willingness to gain insight into a rapidly growing company and to adopt changes quickly.
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Posted: April 17th, 2026