Location & Hours
Kirkwall Branch, working 21 – 35 hours per week, on a rota’d basis Monday to Saturday, between 8am & 6pm.
Responsibilities
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day‑to‑day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
Qualifications
- Proven ability to deliver outstanding customer service either from a face‑to‑face or a telephony background (Required)
- The ability to communicate effectively with customers to truly understand their needs (Required)
- A real desire to go above‑and‑beyond for customers (Preferred)
- Effective team working skills with a flexible, can‑do approach to work (Preferred)
- Openness to a broad range of activities even if outside of standard expectations (Preferred)
- Ability to grow, adapt and change accommodating business needs and priorities (Preferred)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits
Salary Range: £25,000.00 – £31,579.00 per annum (depending on experience). Annual salary is based on a standard 35‑hour working week. Actual salary offered will depend on skills, experience, qualifications and location.
- £500 annual cash allowance to spend on our benefits
- 25 days holiday plus bank holidays, increased to 26 days after 5 years of service, with option to purchase up to 5 contractual days per year
- Voluntary healthcare benefits at discounted rates – medical, dental and health assessments
- Pension contribution: 8% of salary automatically, up to 12.5% if you contribute; option to take some contribution in cash
- Protection: company‑funded death‑in‑service benefit, income protection insurance, discounted rates for additional life assurance and critical illness cover
- Share plan participation: save or invest in Santander share plans
- Employee access to Santander products such as the Edge Current Account and Credit Cards without fees, plus other deals and discounts
- Competitive rewards reflecting the impact you make and the value you bring
- Wellbeing support: access to a range of programmes across physical, mental, social and financial pillars; discounted gym, fitness access, online classes, flexible healthcare and mental health support
- Family‑friendly support: enhanced family leave, childcare options and tailored wellbeing assistance from menopause and pregnancy to parenthood
- Volunteering opportunities to give back to local communities
- Global growth opportunities within Santander’s international network
Equal Employment Opportunity
At Santander we are proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to creating a recruitment experience that is accessible, fair and welcoming for all candidates.
Right to Work
All candidates must have the right to work in the UK to commence employment with Santander.
#J-18808-Ljbffr”, “datePosted”: “2026-05-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Santander UK”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__434450410__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=1089” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Kirkwall” } } }Location & Hours
Kirkwall Branch, working 21 – 35 hours per week, on a rota’d basis Monday to Saturday, between 8am & 6pm.
Responsibilities
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day‑to‑day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
Qualifications
- Proven ability to deliver outstanding customer service either from a face‑to‑face or a telephony background (Required)
- The ability to communicate effectively with customers to truly understand their needs (Required)
- A real desire to go above‑and‑beyond for customers (Preferred)
- Effective team working skills with a flexible, can‑do approach to work (Preferred)
- Openness to a broad range of activities even if outside of standard expectations (Preferred)
- Ability to grow, adapt and change accommodating business needs and priorities (Preferred)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits
Salary Range: £25,000.00 – £31,579.00 per annum (depending on experience). Annual salary is based on a standard 35‑hour working week. Actual salary offered will depend on skills, experience, qualifications and location.
- £500 annual cash allowance to spend on our benefits
- 25 days holiday plus bank holidays, increased to 26 days after 5 years of service, with option to purchase up to 5 contractual days per year
- Voluntary healthcare benefits at discounted rates – medical, dental and health assessments
- Pension contribution: 8% of salary automatically, up to 12.5% if you contribute; option to take some contribution in cash
- Protection: company‑funded death‑in‑service benefit, income protection insurance, discounted rates for additional life assurance and critical illness cover
- Share plan participation: save or invest in Santander share plans
- Employee access to Santander products such as the Edge Current Account and Credit Cards without fees, plus other deals and discounts
- Competitive rewards reflecting the impact you make and the value you bring
- Wellbeing support: access to a range of programmes across physical, mental, social and financial pillars; discounted gym, fitness access, online classes, flexible healthcare and mental health support
- Family‑friendly support: enhanced family leave, childcare options and tailored wellbeing assistance from menopause and pregnancy to parenthood
- Volunteering opportunities to give back to local communities
- Global growth opportunities within Santander’s international network
Equal Employment Opportunity
At Santander we are proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to creating a recruitment experience that is accessible, fair and welcoming for all candidates.
Right to Work
All candidates must have the right to work in the UK to commence employment with Santander.
#J-18808-Ljbffr…