General Manager – Multi Site Operations

Overview

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

• Position: General Manager – Multi Site Operations
• Location: Crawley (with regular travel across Greater London)
• Salary: Highly competitive salary with performance-related bonuses. Company car, mobile phone, laptop, health care and pension contributions.
• Hours: Monday – Friday

A growing, multi‑branch installation and services business is seeking an experienced General Manager to lead day‑to‑day operations, develop high‑performing teams, and drive continuous improvement across the organisation. This is a hands‑on leadership role with significant scope to influence culture, performance, and long‑term growth.

What You’ll Be Doing

• Leading and optimising operations across multiple branch locations
• Coaching, motivating, and developing teams to deliver strong commercial and service outcomes
• Reviewing and improving processes to enhance efficiency, quality, and profitability
• Implementing clear systems for communication, performance management, and reporting
• Working closely with senior leadership on budgets, planning, and strategic initiatives
• Identifying performance gaps and using data to drive measurable improvements
• Building a culture of accountability, teamwork, and customer excellence
• Managing supplier relationships and ensuring smooth coordination between sites
• Overseeing compliance with Health & Safety standards and operational best practice
• Supporting marketing and sales activity to help drive business growth

What You’ll Bring

• Proven experience managing operations or multi‑site teams
• Strong leadership skills with the ability to inspire and influence
• Commercial awareness and the ability to balance quality, efficiency, and cost
• Confident decision‑making and problem‑solving abilities
• Financial literacy, including experience contributing to budgets or forecasts
• Excellent communication skills, both written and verbal

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• Strong IT skills (particularly Excel and Outlook)
• Full clean UK driving licence (maximum 3 points)

It’s a Bonus If You Have

• Experience in installation services, home improvement, construction, or related sectors
• Background in process improvement, operational change, or business transformation

What’s on Offer

• Competitive salary with performance‑related bonuses
• 5 weeks’ paid holiday
• Company car, mobile phone, and laptop
• Health plan and pension contributions
• Supportive, friendly working environment with genuine opportunities for progression.

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