Overview
We are looking foracommitted,dedicatedand experiencedSeniorTechnical Account Manager to join our team at Dunbia, Cross Hands. Thismanagementposition offers a unique chance towork as part of a fast-moving red meat manufacturer.You will work side by side with experienced Technical Account Managersand have a direct report, overseeing,developingand leading their development within the industry.You willcollaborate with production, sales, and quality assurance teams to deliverexceptionalservice and innovative solutions to our clients.
Responsibilities
- Assistand developTechnical Account Managers inmanaging ourcustomers,their accounts andunderstanding their operationalneeds. Ensureconsistently highstandards are met throughout supply and processing.
- Leadclient onboardingfrominitialproduct setup, explaining processing technologies, and delivering tailored training relevant to industry requirements.
- Addressquickly and efficientlyclient queries, troubleshoot technical issues related to red meat products, processing equipment, safety, and compliance,keepingthe Site Technical Managerup to datecomplex cases.
- Manageaccount reviews, compilingweekly and monthlydata on production performance, product quality, compliance metrics, and customer feedback.
- Maintain detailed records of client interactions, productissuesand resolutions.
- Work effectively with cross-departmentalteams, collaboratingwith Sales, Product Development, Engineering, and Quality Assurance teams to provide meat industry-specific solutions and ensure client satisfaction.
- Take initiative and stay informed about advancements in meat processing technologies, industry regulations,food safety improvements,animal welfare standards, and trends in the red meat sector
Qualifications
- Customer relationship managementinthe red meat supply chain.
- Exceptionalcommunication and interpersonalskills, with a customer-focused approach.
- Broad range of problem-solving skills and an ability totake initiative when faced with industry-specific challenges.
- Ableto work independently and collaboratively with cross-functional teams.
- Strong organisational skills and attention to detail,specificallyin compliance and quality assurance matters.
- Previousexperience in a customer-facing or technical role within the food sector isessential.
- Bachelor’s degree in Food Science, Animal Science, Business, Meat Technology, or a related field is desirable, but not necessary.
Monday – Friday 8.30am-5pm on site
31 days annual leave
#J-18808-Ljbffr”, “datePosted”: “2026-05-08”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Dunbia Group”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__426664478__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=8698” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Cross Hands” } } }Overview
We are looking foracommitted,dedicatedand experiencedSeniorTechnical Account Manager to join our team at Dunbia, Cross Hands. Thismanagementposition offers a unique chance towork as part of a fast-moving red meat manufacturer.You will work side by side with experienced Technical Account Managersand have a direct report, overseeing,developingand leading their development within the industry.You willcollaborate with production, sales, and quality assurance teams to deliverexceptionalservice and innovative solutions to our clients.
Responsibilities
- Assistand developTechnical Account Managers inmanaging ourcustomers,their accounts andunderstanding their operationalneeds. Ensureconsistently highstandards are met throughout supply and processing.
- Leadclient onboardingfrominitialproduct setup, explaining processing technologies, and delivering tailored training relevant to industry requirements.
- Addressquickly and efficientlyclient queries, troubleshoot technical issues related to red meat products, processing equipment, safety, and compliance,keepingthe Site Technical Managerup to datecomplex cases.
- Manageaccount reviews, compilingweekly and monthlydata on production performance, product quality, compliance metrics, and customer feedback.
- Maintain detailed records of client interactions, productissuesand resolutions.
- Work effectively with cross-departmentalteams, collaboratingwith Sales, Product Development, Engineering, and Quality Assurance teams to provide meat industry-specific solutions and ensure client satisfaction.
- Take initiative and stay informed about advancements in meat processing technologies, industry regulations,food safety improvements,animal welfare standards, and trends in the red meat sector
Qualifications
- Customer relationship managementinthe red meat supply chain.
- Exceptionalcommunication and interpersonalskills, with a customer-focused approach.
- Broad range of problem-solving skills and an ability totake initiative when faced with industry-specific challenges.
- Ableto work independently and collaboratively with cross-functional teams.
- Strong organisational skills and attention to detail,specificallyin compliance and quality assurance matters.
- Previousexperience in a customer-facing or technical role within the food sector isessential.
- Bachelor’s degree in Food Science, Animal Science, Business, Meat Technology, or a related field is desirable, but not necessary.
Monday – Friday 8.30am-5pm on site
31 days annual leave
#J-18808-Ljbffr…