The Customer Fulfilment TPM Team are an ambitious group of individuals who are at the heart of enabling Technical Transformation in our Customer Fulfilment domain. Our Team is responsible for a diverse portfolio of projects and programmes that impact colleagues and customers across the UK, Republic of Ireland & Central Europe. Looking at both picking in store, but also Automation picking in stores and colleague only sites.
We have a well-established TPM Team whose mission it is to deliver transformation and value led Technical change for our colleagues and our customers. And we recognise that Technical Programme Management is a critical element of enabling our continued ability to transform how we operate and keep our business flexible, enabling us to realise our benefits.
Role purpose
To successfully drive, manage and deliver Project/Programs of work from Ideation through to Launch, to ensure programme/project benefits are realised and the change is sustained.
The candidate will be part of the TPM Team which is 10 people strong and will be expected to work on a broad range of projects/programs that will require engagement with senior leaders, stakeholders and peers from UX/UI, Product & Engineering as well as other Technical Program Managers.
Reporting to a Lead Technical Program Manager you will be responsible for Driving, leading and delivering the Projects and Programs within your remit.
Programme strategy
Defining, establishing & delivering work within an agreed and aligned Programme Strategy, learning from existing program practices we have within the team, as well as bringing fresh new ideas to the Team & Tesco. This will include assessing the viability and value of a program or project and the readiness of the teams and stakeholders to take on the program.
Stakeholder management
Develop and deliver stakeholder engagement strategies and plans. Identify, manage, and communicate effectively with a diverse group of stakeholders. Ability to show empathy, listen actively and express ideas and facts in a clear and confident manner both verbally and written. Ability to influence without authority and report, present, manage meetings and facilitate effectively.
Program Communications
Be able to create a persuasive storyline/ case for change to support your program, producing communication and engagement materials and owning communications to stakeholders. Ensure all materials are designed and produced in a timely manner and align to wider messages and are on brand.
Program training
Identifying education and training requirements and working closely with the Training Team to develop suitable solutions and training offers.
People-focused
Be the 'go to' person for expertise on how to deliver and manage Programs. Represent the end user and Support Teams throughout and understand the experiences of both the customer and teams supporting the processes. Assist in the provision of transition support to a sustainable business as usual environment.
Essential Characteristics/Skills/Qualifications
- Self-starter with the ability to work autonomously
- Experience of defining and delivering Programs/Projects within a large organisation
- Experience of shaping programs with ambiguous scope and uncertain delivery approach
- Personal, relatable character, able to build relationships with a diverse set of stakeholders
- Excellent communication skills (verbal, written and listening)
- Good MS Office skills
Desirable Characteristics/Skills/Qualifications
- Ability to work with pace and ambiguity
- Skills and passion for people and coaching
- Background in the retail sector
- Project/Programme qualification e.g. APM/MSP
The Customer Fulfilment TPM Team are an ambitious group of individuals who are at the heart of enabling Technical Transformation in our Customer Fulfilment domain. Our Team is responsible for a diverse portfolio of projects and programmes that impact colleagues and customers across the UK, Republic of Ireland & Central Europe. Looking at both picking in store, but also Automation picking in stores and colleague only sites.
We have a well-established TPM Team whose mission it is to deliver transformation and value led Technical change for our colleagues and our customers. And we recognise that Technical Programme Management is a critical element of enabling our continued ability to transform how we operate and keep our business flexible, enabling us to realise our benefits.
Role purpose
To successfully drive, manage and deliver Project/Programs of work from Ideation through to Launch, to ensure programme/project benefits are realised and the change is sustained.
The candidate will be part of the TPM Team which is 10 people strong and will be expected to work on a broad range of projects/programs that will require engagement with senior leaders, stakeholders and peers from UX/UI, Product & Engineering as well as other Technical Program Managers.
Reporting to a Lead Technical Program Manager you will be responsible for Driving, leading and delivering the Projects and Programs within your remit.
Programme strategy
Defining, establishing & delivering work within an agreed and aligned Programme Strategy, learning from existing program practices we have within the team, as well as bringing fresh new ideas to the Team & Tesco. This will include assessing the viability and value of a program or project and the readiness of the teams and stakeholders to take on the program.
Stakeholder management
Develop and deliver stakeholder engagement strategies and plans. Identify, manage, and communicate effectively with a diverse group of stakeholders. Ability to show empathy, listen actively and express ideas and facts in a clear and confident manner both verbally and written. Ability to influence without authority and report, present, manage meetings and facilitate effectively.
Program Communications
Be able to create a persuasive storyline/ case for change to support your program, producing communication and engagement materials and owning communications to stakeholders. Ensure all materials are designed and produced in a timely manner and align to wider messages and are on brand.
Program training
Identifying education and training requirements and working closely with the Training Team to develop suitable solutions and training offers.
People-focused
Be the ‘go to’ person for expertise on how to deliver and manage Programs. Represent the end user and Support Teams throughout and understand the experiences of both the customer and teams supporting the processes. Assist in the provision of transition support to a sustainable business as usual environment.
Essential Characteristics/Skills/Qualifications
- Self-starter with the ability to work autonomously
- Experience of defining and delivering Programs/Projects within a large organisation
- Experience of shaping programs with ambiguous scope and uncertain delivery approach
- Personal, relatable character, able to build relationships with a diverse set of stakeholders
- Excellent communication skills (verbal, written and listening)
- Good MS Office skills
Desirable Characteristics/Skills/Qualifications
- Ability to work with pace and ambiguity
- Skills and passion for people and coaching
- Background in the retail sector
- Project/Programme qualification e.g. APM/MSP
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