{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Customer Support Executive”, “description”: “
Working Pattern
- Mon – Fri, 39.5 hours per week (split over a 9-day fortnight)
- Flexible working hours structure: 7am start – 4pm finish (includes 45 mins of break time)
- 9 months' fixed term contract
What You Will Do
- Create customer quotations, sales orders, invoices and shipping paperwork for orders
- Main point of contact for customers, ensuring correspondence with customers in a timely and accurate way, via phone, email or customer meetings including technical queries customers may have
- Site lead for managing all perspex and alanine irradiations with third party providers (calibrations, radiation response, pre-packing assessment etc with NPL/ DTU & Bradford). In addition, coordinates with customers for all STERIS customer managed calibrations
- Communicate with customers about their orders, including any delays or changes in delivery
- Check product availability for customer orders & allocate stock to customers
- Puts all sales orders into the record of shipment & sales reports prior to dispatch of goods to create and later issue the monthly sales report
- Creates customer forecast plans, showing annual & quarterly demand by customer and product
- Works with the accounts team to chase aged debt, following up with customers who have not paid to terms
- Facilitate and develop departmental procedures which in turn enhance the production and efficiency of the department
- Completes ad-hoc requests from the management team
- Is the back up point of contact in the reception area for visitors, including answering the phone and supervising visitors/ contractors
- Lead for the dispatch of customer orders from site including dealing with export licences to ensure correct dispatch paperwork and licences are available for shipments
- Ordering and raising purchase orders with suppliers for raw materials and services for the dispatch of goods
People
- To help create and maintain a proactive culture where team members are empowered to deliver the company values of achievement, innovation, integrity and accountability
- Participate and drive OTOG, 5S audits, ideas, gembas and other CI initiatives
Safety
- Supports with the weekly site fire alarm testing and organization of planned fire drills
- Conduct safety audits (including STOP observations)
- Ensures the production complies with health and safety regulations, and instils a culture of health and safety focus, to encourage staff to observe safety behaviours
- Report, trend, action and investigate safety unsafe acts, near misses, incidents and accidents
- Drive safety standards throughout site and operational work areas
- To be an active member in all product and plant based risk assessments
Quality
- To work to and maintain operations within all the relevant WI’s / LOI’s
- To assist during internal and external audits as required
- To maintain a clean working environment, helping with regular routine maintenance as requested by any member of the site management team
Required Experience
- Able to multitask seamlessly between tasks like handling high priority complaints, documenting investigation reports, and responding to customer queries in a way such that their time and energy is divided optimally
- Ability to effectively read, write and verbally communicate in English
- Ability to keep confidential records and financial information private and secure
- Effective use of MS Excel, MS Word, MS PowerPoint
- Capable to complete statistical and data analysis using statistical tools such as MS Excel for KPI reporting and trending
- Ability to work independently under general guidelines and supervision
- Strong influencing and interpersonal and communication skills to build effective working relationships across all key functions
- Pleasant and empathetic with great listening skills to understand what the customer really wants and should also have patience to handle conversations effectively irrespective of the customer’s skill level
- Effective analytical and problem-solving skills
- Provide daily communication with production staff regarding performance, areas for improvement, company news / updates, etc
- Candidates should have a proven track record of working in a fast-paced environment and be capable of handling multiple development aspects of assigned projects
- Ability to adapt to changing duties and responsibilities
- Ability to influence people in their opinions, attitude or judgements; to generalize, evaluate and make decisions in stressful situations
Equal Opportunity Employment
STERIS strives to be an Equal Opportunity Employer.
#J-18808-Ljbffr”, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “STERIS”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__437009673__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=562” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Wantage” } } }Company: STERIS
Location: Wantage
Job Description:
Working Pattern
- Mon – Fri, 39.5 hours per week (split over a 9-day fortnight)
- Flexible working hours structure: 7am start – 4pm finish (includes 45 mins of break time)
- 9 months’ fixed term contract
What You Will Do
- Create customer quotations, sales orders, invoices and shipping paperwork for orders
- Main point of contact for customers, ensuring correspondence with customers in a timely and accurate way, via phone, email or customer meetings including technical queries customers may have
- Site lead for managing all perspex and alanine irradiations with third party providers (calibrations, radiation response, pre-packing assessment etc with NPL/ DTU & Bradford). In addition, coordinates with customers for all STERIS customer managed calibrations
- Communicate with customers about their orders, including any delays or changes in delivery
- Check product availability for customer orders & allocate stock to customers
- Puts all sales orders into the record of shipment & sales reports prior to dispatch of goods to create and later issue the monthly sales report
- Creates customer forecast plans, showing annual & quarterly demand by customer and product
- Works with the accounts team to chase aged debt, following up with customers who have not paid to terms
- Facilitate and develop departmental procedures which in turn enhance the production and efficiency of the department
- Completes ad-hoc requests from the management team
- Is the back up point of contact in the reception area for visitors, including answering the phone and supervising visitors/ contractors
- Lead for the dispatch of customer orders from site including dealing with export licences to ensure correct dispatch paperwork and licences are available for shipments
- Ordering and raising purchase orders with suppliers for raw materials and services for the dispatch of goods
People
- To help create and maintain a proactive culture where team members are empowered to deliver the company values of achievement, innovation, integrity and accountability
- Participate and drive OTOG, 5S audits, ideas, gembas and other CI initiatives
Safety
- Supports with the weekly site fire alarm testing and organization of planned fire drills
- Conduct safety audits (including STOP observations)
- Ensures the production complies with health and safety regulations, and instils a culture of health and safety focus, to encourage staff to observe safety behaviours
- Report, trend, action and investigate safety unsafe acts, near misses, incidents and accidents
- Drive safety standards throughout site and operational work areas
- To be an active member in all product and plant based risk assessments
Quality
- To work to and maintain operations within all the relevant WI’s / LOI’s
- To assist during internal and external audits as required
- To maintain a clean working environment, helping with regular routine maintenance as requested by any member of the site management team
Required Experience
- Able to multitask seamlessly between tasks like handling high priority complaints, documenting investigation reports, and responding to customer queries in a way such that their time and energy is divided optimally
- Ability to effectively read, write and verbally communicate in English
- Ability to keep confidential records and financial information private and secure
- Effective use of MS Excel, MS Word, MS PowerPoint
- Capable to complete statistical and data analysis using statistical tools such as MS Excel for KPI reporting and trending
- Ability to work independently under general guidelines and supervision
- Strong influencing and interpersonal and communication skills to build effective working relationships across all key functions
- Pleasant and empathetic with great listening skills to understand what the customer really wants and should also have patience to handle conversations effectively irrespective of the customer’s skill level
- Effective analytical and problem-solving skills
- Provide daily communication with production staff regarding performance, areas for improvement, company news / updates, etc
- Candidates should have a proven track record of working in a fast-paced environment and be capable of handling multiple development aspects of assigned projects
- Ability to adapt to changing duties and responsibilities
- Ability to influence people in their opinions, attitude or judgements; to generalize, evaluate and make decisions in stressful situations
Equal Opportunity Employment
STERIS strives to be an Equal Opportunity Employer.
#J-18808-Ljbffr…
Posted: May 20th, 2026