{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “CUSTOMER SERVICE OFFICER”, “description”: “
Roles AND ACCOUNTABILITIES
1. Frontline Engagement & Service Support
- Proactively engage members of the public during operating hours to provide guidance on digital services and assist with general enquiries related to public/government services.
- Work collaboratively with client to manage service recovery situations, ensuring timely resolution of service issues and maintaining service standards.
2. Customer Feedback & Data Collection
- Administer and collect Customer Satisfaction ratings, visitor feedback, and relevant service data.
- Accurately input and manage all collected information in client Customer Relationship Management System.
- Ensure data integrity, completeness, and timely submission in accordance with client reporting requirements.
3. Administrative & Logistical Support
- Provide administrative assistance to support daily operations, including documentation, coordination, and basic reporting tasks.
- Assist in logistical preparation and execution of programmes such as workshops, training sessions, and official/delegate visits.
- Support the setup, arrangement, and teardown of event spaces, ensuring readiness of facilities and equipment.
4. Facilities Upkeep & Housekeeping
- Assist in maintaining the general cleanliness, organisation, and operational readiness of the Premises.
- Ensure that all equipment and facilities are in proper working condition and report any defects or maintenance issues promptly.
5. Safety, Security & Incident Support
- Remain vigilant in identifying suspicious persons, unattended items, or potential security threats within the Premises.
- Promptly report any security concerns or irregularities to client for immediate action.
- Support Clientstaff in managing on-site incidents, including minor injuries, theft cases, and visitor disputes, ensuring proper escalation and documentation.
Company: GREENSAFE INTERNATIONAL PTE. LTD.
Location: London
Job Description:
Roles AND ACCOUNTABILITIES
1. Frontline Engagement & Service Support
- Proactively engage members of the public during operating hours to provide guidance on digital services and assist with general enquiries related to public/government services.
- Work collaboratively with client to manage service recovery situations, ensuring timely resolution of service issues and maintaining service standards.
2. Customer Feedback & Data Collection
- Administer and collect Customer Satisfaction ratings, visitor feedback, and relevant service data.
- Accurately input and manage all collected information in client Customer Relationship Management System.
- Ensure data integrity, completeness, and timely submission in accordance with client reporting requirements.
3. Administrative & Logistical Support
- Provide administrative assistance to support daily operations, including documentation, coordination, and basic reporting tasks.
- Assist in logistical preparation and execution of programmes such as workshops, training sessions, and official/delegate visits.
- Support the setup, arrangement, and teardown of event spaces, ensuring readiness of facilities and equipment.
4. Facilities Upkeep & Housekeeping
- Assist in maintaining the general cleanliness, organisation, and operational readiness of the Premises.
- Ensure that all equipment and facilities are in proper working condition and report any defects or maintenance issues promptly.
5. Safety, Security & Incident Support
- Remain vigilant in identifying suspicious persons, unattended items, or potential security threats within the Premises.
- Promptly report any security concerns or irregularities to client for immediate action.
- Support Clientstaff in managing on-site incidents, including minor injuries, theft cases, and visitor disputes, ensuring proper escalation and documentation.
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Posted: May 10th, 2026